thread Re: Can't remove items from website as it doesn't show up in item library in Online Store

Can't remove items from website as it doesn't show up in item library

Glitter — Fri, 05 Jun 2026 00:47:12 GMT

This seems to be a common issue but I'm hoping someone has a solution that actually works.

This is happening with 6 different items in different categories. These items were deleted a while ago but are still showing up on the website and I've tried clearing the cache and cookies, searching with different filters, deleting the shop page and re-adding it, restarting, different devices, ect. nothing is working.

Any other solutions to fix this syncing issue?

EDIT:

Also to add, it seems like the items don't have proper item IDs that usually appear at the end of the URL, so instead of something like "website.com/product/product-name/ABCD123ABCD123..." its just 2-5 numbers ex. "website.com/product/product-name/12"

You are supposed to be able to use the string after "product-name/" in the item library and the URL should look like this: "dashboard/items/library/react/ABCD123ABCD123..." but "dashboard/items/library/react/12" doesn't work and just sends me to create an item, the AI chat bot says it's because the items are hidden/archived but I checked and the items are not in the item library no matter what filters I used.

These items STILL show up on the website, I can't delete the pages because they're classes as item pages, I can't find these items in the item library, and I can't use the URL to locate the items in the item library.

Why are the IDs just a couple of numbers (this might help me find the items if they still do exist in the item library and aren't showing up)?

How in the world do I find and delete these items/ stop them from showing up on the website?

Is this a Square Up issue?

Re: Can't remove items from website as it doesn't show up in item library

DinaLRosenberg — Wed, 27 May 2026 16:54:03 GMT

Are the items showing up in your item library?

Re: Can't remove items from website as it doesn't show up in item library

Glitter — Sun, 31 May 2026 02:27:25 GMT

No they're not in the library at all...

Re: Can't remove items from website as it doesn't show up in item library

Glitter — Fri, 05 Jun 2026 00:48:20 GMT

How in the world do I find and delete these items/ stop them from showing up on the website?

Is this a Square Up issue?

EDIT:

Didn't realise I could edit the original post so I also pasted it there....