thread Re: Online is saying there is not coupons active for pop ups in Online Store

Online is saying there is not coupons active for pop ups

Renescustoms — Thu, 11 Sep 2025 16:57:47 GMT

i have 3 active coupons so I’m not understanding. I made one last night with no issue, all I wanted to do was change the coupon code name, and now it’s saying I don’t have any at all.

Re: Online is saying there is not coupons active for pop ups

Sammie_C — Tue, 16 Sep 2025 19:10:15 GMT

Hi @Renescustoms, I see you are fairly new to the Square Community, welcome!

I just took a look and I was able to see a few coupons you have in your system.

Could you please follow these steps to see if you can see them on your side?:

Sign in to your Square Dashboard and go to Customers.
Select Marketing, then select Coupons.
Here all of your Coupons should be listed.

Were you able to find your coupons here? Please let me know, and if you are still having issues, I can take another look!

Re: Online is saying there is not coupons active for pop ups

tweedcuriousdog — Sat, 18 Apr 2026 01:01:20 GMT

I'm having the same issue. Coupon has been created. Browser has been closed and re-opened. Still the pop-up for "Collect email subscribers with coupon" says I haven't created any coupons and says go to store. So I go to store, there's the coupon, but still not able to connect it with the pop up

Re: Online is saying there is not coupons active for pop ups

tweedcuriousdog — Sat, 18 Apr 2026 01:05:43 GMT

Have also tried to 'download QR code' from the coupon - DOESN'T WORK

Also, copy link - DOESN'T WORK