thread Re: Ghost items in Online Store

Ghost items

Thirdcoastboho — Fri, 17 Apr 2026 13:26:38 GMT

I have two items that do not exist any longer yet still show up on my online store- help!

Re: Ghost items

TheRealChipA — Fri, 17 Apr 2026 13:29:08 GMT

@Thirdcoastboho What is your store URL? Also, what are the two items?

Re: Ghost items

Thirdcoastboho — Fri, 17 Apr 2026 13:58:13 GMT

www.thirdcoastboho.com - it’s the necklace and wine stopper

Re: Ghost items

TheRealChipA — Fri, 17 Apr 2026 15:56:06 GMT

Thank you. So, I definitely see them which rules out a cache problem on your devices. If you are certain that they are not in your item catalog any longer (try exporting it, too, to be sure), then I'm going to suggest one more thing before I flag this post as a possible bug or account problem.

Go to your web dashboard > Online > Websites > Website Settings > Site Preferences. Scroll down to the section "Unpublish" and click the Unpublish button. Follow those instructions. This sometimes has the effect of clearing out ghosts like this. After you have done this, republish your site as you normally do when you make changes, and look for those items. Let me know the results. Thanks!

Re: Ghost items

Thirdcoastboho — Fri, 17 Apr 2026 16:13:36 GMT

That did not work

Re: Ghost items

TheRealChipA — Fri, 17 Apr 2026 17:46:50 GMT

Got it. Thanks for trying. I'm going to flag this to the Square moderators here. Someone will get back with you.

Re: Ghost items

tranguyen — Mon, 20 Apr 2026 15:25:22 GMT

Thanks for tagging me @TheRealChipA!

@Thirdcoastboho I've escalated this to our eCom team so they can take a look. Once I have an update, I'll be sure to share it here!