https://community.squareup.com/t5/Online-Store/Website-shows-quot-Sold-Out-quot-incorrectly/m-p/839992#M46436 <P class=""><FONT face="arial,helvetica,sans-serif">Hi everyone,</FONT></P><P class=""><FONT face="arial,helvetica,sans-serif">We are selling tickets to an event through our Square Online website and are running into a persistent issue where our ticketing page incorrectly displays tickets as sold out.</FONT></P><P class=""><FONT face="arial,helvetica,sans-serif">Here is what we know so far:</FONT></P><UL class=""><LI><FONT face="arial,helvetica,sans-serif" color="#000000">The sold out message appears when customers first land on the ticketing page, whether from an external link or from within our own website</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">Navigating to the home page after initially loading the ticketing page and then back to the ticketing page resolves it</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">Refreshing the page will sometimes resolve it.</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">The issue is not reflected on the backend. Inventory shows correctly in the dashboard</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">Recreating the item did not fix it</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">We have already contacted Square support without a resolution</FONT></LI></UL><P class=""><FONT face="arial,helvetica,sans-serif">Has anyone else experienced this and found a lasting fix? We want to make sure customers can purchase tickets without confusion, especially since we are actively promoting sales for the event next week.</FONT></P> Fri, 03 Apr 2026 14:09:35 GMT dcc2014 2026-04-03T14:09:35Z https://community.squareup.com/t5/Online-Store/Website-shows-quot-Sold-Out-quot-incorrectly/m-p/839992#M46436 <P class=""><FONT face="arial,helvetica,sans-serif">Hi everyone,</FONT></P><P class=""><FONT face="arial,helvetica,sans-serif">We are selling tickets to an event through our Square Online website and are running into a persistent issue where our ticketing page incorrectly displays tickets as sold out.</FONT></P><P class=""><FONT face="arial,helvetica,sans-serif">Here is what we know so far:</FONT></P><UL class=""><LI><FONT face="arial,helvetica,sans-serif" color="#000000">The sold out message appears when customers first land on the ticketing page, whether from an external link or from within our own website</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">Navigating to the home page after initially loading the ticketing page and then back to the ticketing page resolves it</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">Refreshing the page will sometimes resolve it.</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">The issue is not reflected on the backend. Inventory shows correctly in the dashboard</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">Recreating the item did not fix it</FONT></LI><LI><FONT face="arial,helvetica,sans-serif" color="#000000">We have already contacted Square support without a resolution</FONT></LI></UL><P class=""><FONT face="arial,helvetica,sans-serif">Has anyone else experienced this and found a lasting fix? We want to make sure customers can purchase tickets without confusion, especially since we are actively promoting sales for the event next week.</FONT></P> Fri, 03 Apr 2026 14:09:35 GMT https://community.squareup.com/t5/Online-Store/Website-shows-quot-Sold-Out-quot-incorrectly/m-p/839992#M46436 dcc2014 2026-04-03T14:09:35Z