thread Square Online Checkout is defaulting to a country that I'm not based in in Online Store

Square Online Checkout is defaulting to a country that I'm not based in

LRBSeller — Wed, 18 Feb 2026 20:30:54 GMT

I’m experiencing an issue with Square Online checkout defaulting to Netherlands, despite:

• Square account set to United Kingdom
• Business location set to UK (Liverpool)
• Currency set to GBP (£)
• No Netherlands locations in account
• IP address resolving to UK
• Tested on multiple UK devices (WiFi and 5G)

The checkout preselects:

• Country: Netherlands
• Phone prefix: +31

The billing country in the card payment section also defaults to Netherlands, indicating the checkout session is being generated under NL regional parameters rather than UK.

This is affecting conversion because UK customers must manually change the country before completing checkout.

This does not appear to be geo-IP related, as IP lookup confirms United Kingdom.

Has anyone experienced a checkout region misconfiguration like this?

I suspect the Square Online site object may be incorrectly flagged internally.

Looking for confirmation or escalation to the Online technical team? Can't find anything else that can point me to a resolution and we're a small site and every and all conversion is important.

Thanks

Re: Square Online Checkout is defaulting to a country that I'm not based in

Summer2024 — Wed, 18 Feb 2026 21:26:38 GMT

Hi, @LRBSeller ! Welcome to the Square Community!

I have escalated this to our ecommerce team. I will be back if they have any questions or when I have any updates on steps to a resolution.

Re: Square Online Checkout is defaulting to a country that I'm not based in

Summer2024 — Wed, 18 Feb 2026 21:37:39 GMT

What is the URL for your site? When I go to your Square site, I see that there aren't any items, so I am having a hard time testing this issue.

Re: Square Online Checkout is defaulting to a country that I'm not based in

Summer2024 — Wed, 18 Feb 2026 21:39:26 GMT

Never mind - was able to find what you are talking about. We are looking at it!

Re: Square Online Checkout is defaulting to a country that I'm not based in

Summer2024 — Wed, 18 Feb 2026 21:40:33 GMT

Are you okay if we switch from "Buy Now" to "Add to Cart" ?