thread Re: Remove previous Discount Label on Items in Online Store

Remove previous Discount Label on Items

HelenLucky — Sun, 05 Oct 2025 04:27:06 GMT

I did a few Discount campaigns when I started online website. When i got enough customer datas i cancelled the discount and changed to the loyalty and coupon code.

Everything was fine until a few weeks ago. I found all those previous discount labels were all back on items screen. I couldn't remove it at all. even the new item is with those labels.

Please help me remove it

Re: Remove previous Discount Label on Items

MayaP — Tue, 07 Oct 2025 18:26:38 GMT

I went ahead and escalated this to the team, and they completed a discount resync. I checked on my end and the discounts are no longer showing on your site.

If you need any additional help, please let me know. I’m happy to assist.

Re: Remove previous Discount Label on Items

HelenLucky — Tue, 07 Oct 2025 23:46:50 GMT

Hi, @MayaP

Thank you very much for your help 😘

Re: Remove previous Discount Label on Items

MayaP — Wed, 08 Oct 2025 21:59:20 GMT

Anytime! Have a good one ❤️

@HelenLucky

Re: Remove previous Discount Label on Items

animazedstore — Tue, 03 Feb 2026 19:36:10 GMT

Good afternoon. I've having the same issue with my online store. Can I get a completed a discount resync as well?

Re: Remove previous Discount Label on Items

MayaP — Wed, 04 Feb 2026 19:14:06 GMT

Hi @animazedstore — I’m happy to escalate this to our team. To help me include everything they’ll need, could you share a bit more detail about what you’re experiencing? They usually ask for additional context when reviewing these cases.

Thank you!

Re: Remove previous Discount Label on Items

animazedstore — Wed, 04 Feb 2026 21:25:59 GMT

Currently our online store is displaying a sale price for most of our inventory, however on the backend no item currently has an online sale price. When an item is added to the cart, it just defaults to it's normal price, ignoring the displayed fake sale price. Previously we had discounted items using the online sale price, however when we removed them, it left the discounts visible on the website even if they didn't actually exist. We have tried giving items new prices, changing their sale price, and using the update sale price feature for items, but we have been unable to get the ghost discounts to clear on our front end

Re: Remove previous Discount Label on Items

TABFROMFIDO — Mon, 16 Feb 2026 13:54:24 GMT

I have deleted the discount but it still shows buy 3 for $15. Help https://from-fido.square.site/shop/select-greeting-card-category/B5CG33IHVEZZDTCQ5BI2RKSQ?page=1&limit=30&sort_by=category_order&sort_order=asc&location_id=LK3ZBHSZCT7EB

Re: Remove previous Discount Label on Items

MayaP — Mon, 16 Feb 2026 16:20:49 GMT

Apologies for the delayed response—I was away from the office.

I checked your site and can see the sale price issue on a few items. I've escalated this to our Square Online Team and will follow up with you once they respond.

@animazedstore

Re: Remove previous Discount Label on Items

MayaP — Mon, 16 Feb 2026 16:24:39 GMT

Hey @TABFROMFIDO - Welcome! Thanks for flagging this. I'm escalating it to the Square Online team and will circle back with what they find.

Re: Remove previous Discount Label on Items

MayaP — Mon, 16 Feb 2026 19:35:52 GMT

***UPDATE***

Thanks so much for flagging this, everyone! If anyone else runs into something similar, please contact Square Online Support directly so they can troubleshoot with you in real time. And if you need any help after that, feel free to reach out to me here!

Re: Remove previous Discount Label on Items

animazedstore — Tue, 17 Feb 2026 15:43:42 GMT

Sounds great. Keep me posted please. Thanks for all the help!

Re: Remove previous Discount Label on Items

MayaP — Tue, 17 Feb 2026 19:17:37 GMT

You should now start to see the corrections. If anything is still showing the sale price, let me know 😊

@animazedstore

Re: Remove previous Discount Label on Items

MayaP — Tue, 17 Feb 2026 19:18:45 GMT

This should be resolved now! If you need anything else, please let me know. @TABFROMFIDO

thread Re: Remove previous Discount Label on Items in Online Store

Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Hey @HelenLucky welcome to the Square Community and thanks for posting! ❤️

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items

Re: Remove previous Discount Label on Items