thread Re: Automatic discounts for online categories PLEASE in Online Store

Automatic discounts for online categories PLEASE

AnnaBYLY — Tue, 03 Feb 2026 18:55:45 GMT

Please please please can we have the ability for category based discounts to automatically apply to Square Online. Or at the very least, for us to be able to edit the highlight box to explain the offer to customers better!

Case use; I want to offer a bundle, where parents book 2 different classes and get a free session of a 3rd cheaper option. But instead of them seeing

- Family Bundle; book 2 courses from this category and this category and get 1 session from this category free.

they see

- Family Bundle; massive list of dates in a random order that don’t necessarily make sense to them

plus sometimes I just want to say ‘hey, 10% extra off our Clearance category this weekend!’

Re: Automatic discounts for online categories PLEASE

JJ_ — Fri, 06 Feb 2026 18:33:22 GMT

Hey there, @AnnaBYLY

There is an option to apply automatic discounts to categories. Before I go into detail on how to create these discount there are some guidelines and restrictions I must share with you:

When applying discounts, remember:

You can only apply a specific discount to a sale once.
Percentage discounts can be applied to an entire sale or to individual items.
Whole amount discounts can only be applied to an entire sale, unless you’re using automatic discounts.
Automatic discounts will be added to the sale when the rules you've set have been met. If discounts aren't applying according to the rules you set up, try updating the Square app to make sure you have the latest version.
If you add an automatic discount to a sale, it'll apply to all items in the cart, not just items selected in that discount’s rules.

Now that we have that out of the way:

You can create a discount that will automatically apply when you add an item or category to a sale.

Sign in to your Square Dashboard and click Discounts.
Click Create a Discount or select a discount to modify.
Enter the discount details — including the discount name, amount type (Amount, Percentage, Variable amount or Variable percentage), and applicable locations.
Toggle on/off Discount rules within the Automatic discount section.
Click Item or category > Done.
Add the required quantity and select the items or categories you want to include.
Click Add individual items and Add item categories, then select each item or category you’d like to automatically discount when added to a sale > click Done.
Click Save.

There are many other types of Automatic discounts. For the step by step instruction on how to create these you can visit our Create and Manage Discounts guide and look for "Option 2. Create and manage automatic discounts"

I will keep an eye out here for any other questions you may have.

Re: Automatic discounts for online categories PLEASE

AnnaBYLY — Fri, 06 Feb 2026 19:28:31 GMT

For online categories? When I go to create a discount on the desktop dashboard it says

‘Please select individual items. Category based discounts are not supported for Sqaure Online’