thread Re: Website is not updating in Online Store

Website is not updating

shantifarmllc — Mon, 02 Feb 2026 18:37:19 GMT

The website is not updating inventory or adding new items today. We have waited for some time, checked to ensure all of the appropriate item details are selected and nothing is happening. Help!

Re: Website is not updating

balmonte — Mon, 02 Feb 2026 19:28:06 GMT

Hey @shantifarmllc we have been experiencing similar issues with the new menu structure. There are a few places I would check.

Item page: on the right hand side, review and make sure that the items have the Location and channels settings properly set.
Item page: At the bottom of an item, review that online fulfillment methods are properly set.
Menu: On the menu page itself where you can see all of the categories and items associated with your menu, review that the items have locations set to them and that you are actually seeing them in the list itself.

Hope this helps - at least as starting point.

Re: Website is not updating

Agamenticus — Wed, 04 Feb 2026 19:11:11 GMT

I'm having similar issues, today. I edited some items and the edits are showing on the backend and on our POS, but NOT on the website. I updated product images, inventory, and made some description edits. No other changes. It's still showing the OLD product photos (which have been deleted) and none of the edits. It's been about 40 minutes at this point, and nothing. Same in all browsers, including those I've never accessed the square site through previously, so definitely not a browser refresh issue. POS updated everything immediately. Absolutely mind boggling.