thread Re: Why is Square Online so unreliable? in Online Store

Why is Square Online so unreliable?

La_Sombra — Mon, 25 Nov 2024 19:03:27 GMT

I can't figure out why it must be so bad but I'm on my last straw. I list items on my online store and it sometimes takes days to post on the website! I'm getting text messages almost weekly about another square outage. Support calls sounds like they are answered at a denim shop in Thailand. Lound and hard to understand the representative. I am a sneeze away from migrating my entire company to Shopify. Can someone talk me off the ledge?

Re: Why is Square Online so unreliable?

TCSlaguna — Mon, 25 Nov 2024 23:05:00 GMT

Hi @La_Sombra

I'm sorry about your issues with Square Online. We are facing the same issues as well.

While I have been promised multiple times that it will be fixed soon and been told by Square that it was resolved two weeks ago, from my experience and that of others in the Community, it definitely has not.

My only hope is that with enough vocalizing in the Community, it may be escalated by the team.

Re: Why is Square Online so unreliable?

La_Sombra — Tue, 26 Nov 2024 02:56:17 GMT

Migrating to Shopify tomorrow. Thank you.

Re: Why is Square Online so unreliable?

maxpete — Tue, 26 Nov 2024 17:07:59 GMT

Really sorry about these issues that you're facing. Do you mind sharing more of what you're currently running into now? That way I can get this escalated to the team. Thank you!

Re: Why is Square Online so unreliable?

TCSlaguna — Wed, 27 Nov 2024 17:22:17 GMT

@maxpete @isabelle Other users with similar issues here and here and here and here.

Re: Why is Square Online so unreliable?

maxpete — Wed, 27 Nov 2024 17:46:46 GMT

Thanks for the flag here!

Re: Why is Square Online so unreliable?

isabelle — Fri, 29 Nov 2024 16:35:54 GMT

Thank you for continuing to flag the issue @TCSlaguna - the more case examples the better!

Re: Why is Square Online so unreliable?

geoffh — Sun, 01 Feb 2026 08:39:12 GMT

I stayed with Weebly as long as I could. They used to be great. My hope was Square would be all the good parts of Weebly absorbed, and Weebly just fell apart because the new Square people didn't care. So I finally changed over to Square. Is hard... slow, some stuff just doesn't work. Its as broken a Weebly. Is it possible Square is just doing so good in the POS space they have just dropped websites?