thread Re: Not getting order detail to all emails that should receive in Online Store

Not getting order detail to all emails that should receive

Pacifictextile — Tue, 09 Dec 2025 16:26:05 GMT

Prior to early November , we received an email when someone signed up for a class that had the title

"Thank you for your purchase!

View Order Details"

We are no longer getting these emails to anyone other than the customer. Before it went to three email addresses listed at ONLINE/ ONLINE STORE/ SETTINGS / NOTIFICATIONS

We get a "Payment Link" message sent to the account owner, but it does not have all the same information and only goes to one email (treasurer2@)

I have added all the weebly type emails to whitelist

The customer received the following email ... This is what used to go to all the emails in the NOTIFICATION list and does not now .. although the old ones use to say "Thank you for your order ... Order Details"

This is an order from today - Dec 8th

---------- Forwarded message ---------
From: Pacific Textile Arts <messenger@messaging.squareup.com>
Date: Mon, Dec 8, 2025 at 1:45 PM
Subject: Receipt from Pacific Textile Arts #VOQH
To: <>

Receipt for $155.00 at Pacific Textile Arts on Dec 8 2025 at 1:44 PM.

Pacific Textile Arts

$155.00






FY25-26-111 Class - Warp Ikat/Painted Warp Workshop with Janice Sullivan	$155.00
Class: Warp Ikat/Painted Warp Workshop with Janice Sullivan Tuition: $150/members $170/non-members Class Dates: February 21, 22: 1:30 -…
FY25-26-111 Class - $150 Member Tuition: Warp Ikat/Painted Warp Workshop with Janice Sullivan
Optional Convenience Fee ($5.00)






Total	$155.00

Event Location

Date & Time

Saturday, February 21, 2026 01:30 PM - Sunday, February 22, 2026 04:30 PM PST

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Pacific Textile Arts

450 Alger St

Fort Bragg, CA 95437-8759

(707) 409-6811

Shop Online



Visa 8344 (Keyed)	Dec 8 2025 at 1:44 PM #VOQH Auth code: 02697C



Return Policy: PLEASE REVIEW our current class cancellation, refund and class credit policies when you get this email. You can find our policies here: https://www.pacifictextilearts.org/classpolicies/



Pacific Textile Arts is a 501-(c) (3) educational non-profit existing to support, share, & celebrate the fiber arts.

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1955 Broadway, Suite 600

Oakland, CA 94612

How can we get this resolved?

Re: Not getting order detail to all emails that should receive

Sammie_C — Tue, 09 Dec 2025 16:31:54 GMT

Hi @Pacifictextile, I appreciate you reaching out on this.

Is this the same issue you have posted about on this thread from last month?

I have checked in with our Account Services team on this and offered some workarounds to help mitigate this issue on that post. Have you gone through those steps?

On this post though, I went ahead and edited a few things out of your post, to ensure your information is kept private.

Let me know if you have any issues finding those steps on your other post, and I would be happy to post them here again.

Re: Not getting order detail to all emails that should receive

Pacifictextile — Fri, 12 Dec 2025 17:56:18 GMT

I did all the steps as stated in the previous post. I added all the emails to the white lists.

I don't think there was anything else I needed to do

Again I ask ...

What email should be going to the emails in the NOTIFICATION LIST (ONLINE/ ONLINE STORE/ SETTINGS / NOTIFICATIONS) ??????

If you could tell me that, I could confirm that none are getting it. The example above is from OCTOBER when we were getting them.

Re: Not getting order detail to all emails that should receive

Sammie_C — Sat, 13 Dec 2025 00:08:30 GMT

Thank you for confirming you have tried those steps in the previous post!

This might be where the confusion is coming from. Are you asking what type of email is being sent out? It is a confirmation page, correct?

Re: Not getting order detail to all emails that should receive

Pacifictextile — Sat, 13 Dec 2025 16:46:01 GMT

The email shown in this thread is an email that was sent to the customer (Dec 8th). In the past (before early November's changes at your end) this same email (or something with all the same information) was sent to the NOTIFICATION list as well. Now, only the customer got it. I had the customer send me what they received, and I copied it into this thread. I can send you what the NOTIFICATION list received in October if you wish but I can tell you that no email is being received by all members of the NOTIFICATION list with this information as it had been prior to system change.

Re: Not getting order detail to all emails that should receive

Pacifictextile — Fri, 19 Dec 2025 17:47:01 GMT

Sammie

I haven't heard from you regarding this ... are you still working on the problem?

see previous message below

Re: Not getting order detail to all emails that should receive

Sammie_C — Tue, 23 Dec 2025 22:59:15 GMT

I am sorry for the delay on this, I was out of office. Since I have already reached out to our Account Services on this, I do not have many options left to look into this since that team confirmed the emails were sent out.

Is the "notification list" that you are referring to, something that you created?

Re: Not getting order detail to all emails that should receive

Pacifictextile — Wed, 24 Dec 2025 02:52:22 GMT

How about you request documentation that emails were sent to the NOTIFTICATION LIST on 12/8/25 as per the order stated above. And document for me what message is supposed to be sent to the NOTIFICATION LIST.

That would be helpful.

NormaLee

Re: Not getting order detail to all emails that should receive

Sammie_C — Thu, 25 Dec 2025 19:16:02 GMT

There is limited information our Account Services team can provide as much of their information is internal only, but I can double-check this for you.

Could you please clarify what the "Notification List" is? Is this a list that you have created? Or is this something that is automatically created by our system?

Re: Not getting order detail to all emails that should receive

Pacifictextile — Fri, 26 Dec 2025 05:05:30 GMT

Found at

ONLINE/ ONLINE STORE/ SETTINGS / NOTIFICATIONS

Re: Not getting order detail to all emails that should receive

Sammie_C — Fri, 26 Dec 2025 16:08:37 GMT

I just checked in again with our Account Services team and they went ahead and have filed a ticket with our Engineering team to look into this issue further as this does look like it is a known issue that is occurring.

As soon as I have an update on this, I will keep you posted promptly!

Re: Not getting order detail to all emails that should receive

Sammie_C — Fri, 02 Jan 2026 14:20:34 GMT

Hi @Pacifictextile, wanted to check back in on this!

I just heard back from our Engineers on this and they said that it looks like you were not subscribed to receiving Payment Link emails. The Engineer working on this case for you went ahead and subscribed you to this list, so you should now be receiving this email. This should fix this for you.

Please let me know if you are still having issues with this and I can always reach back out again.

Re: Not getting order detail to all emails that should receive

Pacifictextile — Sat, 03 Jan 2026 02:17:20 GMT

Hello Sammie

I need to know exactly where he added my email address.

there were 3 emails listed at the following location:

ONLINE/ ONLINE STORE/ SETTINGS / NOTIFICATIONS

HOWEVER there is no longer an ONLINE STORE option under ONLINE so I don't know where the email notification list was moved to.

PLEASE PROVIDE the current location of the email notification list.

We wish to have three recipients of the data. (as was being done before early November)

Normalee

Re: Not getting order detail to all emails that should receive

Pacifictextile — Sat, 03 Jan 2026 22:06:15 GMT

The email we are no longer receiving had the header: VIEW ORDER DETAIL

I have always been getting the PAYMENT LINK email so that was never an issue.

How to start getting the VIEW ORDER DETAIL emails has been my concern from the beginning - 2 months now

Re: Not getting order detail to all emails that should receive

Sammie_C — Tue, 06 Jan 2026 23:00:13 GMT

I understand. I checked back with our Engineers and they said they are still going to be working on some internal issues that may be causing this. As soon as I hear back from them, I will let you know what they say. I really appreciate your patience through this!

Re: Not getting order detail to all emails that should receive

Sammie_C — Wed, 21 Jan 2026 23:02:01 GMT

I just wanted to check in on this. Are you still experiencing this issue?

Re: Not getting order detail to all emails that should receive

Pacifictextile — Thu, 22 Jan 2026 17:13:02 GMT

After we added the class events to our store, we now get the ORDER info sent to the 3 email addresses. However on the last order ,,, 2 were complete and the one I got had the following "

This receipt is still being processed. Items and totals shown may be adjusted before your final receipt is ready."

instead of the information needed - class info and registrant info ...

so not perfect

Re: Not getting order detail to all emails that should receive

Sammie_C — Fri, 23 Jan 2026 14:41:13 GMT

It is good to hear that you are receiving emails to all three emails, but that is odd you are still receiving a third different kind of email. It sounds like it may be a preliminary email before a final email is sent out.

Is this happening with all orders, or did it just occur with just one?

Re: Not getting order detail to all emails that should receive

Pacifictextile — Fri, 23 Jan 2026 22:59:22 GMT

There have been two orders.

The first was the one with no data for me. There was no follow up email for that with information later. The other 2 emails got all the data.

We have had one more order since that time and it worked as designed. All 3 emails got all the data.

Re: Not getting order detail to all emails that should receive

Sammie_C — Thu, 29 Jan 2026 15:00:27 GMT

I understand.

I went ahead and let our Engineers know this is occurring, so they can continue trying to get this figured out for you. I will reach back out once I have an update. Thank you again for your continued patience with this.

thread Re: Not getting order detail to all emails that should receive in Online Store

Not getting order detail to all emails that should receive

FY25-26-111 Class - Warp Ikat/Painted Warp Workshop with Janice Sullivan

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