thread Server 500 error when accessing categories in Online Store

Server 500 error when accessing categories

Laserdad9411 — Mon, 19 Jan 2026 02:17:04 GMT

Trying to set up my store, after publishing I can shop from featured items no problem, but when I go to my shop page, and click a category I get a server 500 error. I've tried everything to resolve and don't know what to do now.

Re: Server 500 error when accessing categories

TheRealChipA — Mon, 19 Jan 2026 02:32:26 GMT

Hey @Laserdad9411. Here’s an internet article I found on the subject. Try the things you can try, first. If none of them fix it, this might be a Square issue they already know about. Please reply with the suggested resolutions you tried that didn’t work.

Re: Server 500 error when accessing categories

Laserdad9411 — Mon, 19 Jan 2026 02:50:09 GMT

We have tried the items listed on that website. I'm going to have to reach out to Square and see if they can help. I have watched youtube, read different articles all with no fix.