thread Re: Rearrange the items in one of the categories does not work in Online Store

Rearrange the items in one of the categories does not work

Polona — Tue, 08 Oct 2024 20:48:39 GMT

Hi,
I'm trying to rearrange the items in one of the categories. Unfortunately, it does not seem to be updating on the website. It used to work fine before migration to Online POS. They removed it from Square Online and the only way to do it is through POS.

Any idea what I do wrong?

Thank you in advance.

Re: Rearrange the items in one of the categories does not work

TCSlaguna — Wed, 09 Oct 2024 22:12:38 GMT

I haven't seen a way to rearrange items on a Square Online store.

@DinaLRosenberg have you?

Re: Rearrange the items in one of the categories does not work

Polona — Thu, 10 Oct 2024 16:17:43 GMT

So, here is the workflow to do it:
First, you go to Item Library/Categories

Re: Rearrange the items in one of the categories does not work

Polona — Thu, 10 Oct 2024 16:18:55 GMT

Then click on the Category which items you want to sort.

Re: Rearrange the items in one of the categories does not work

Polona — Thu, 10 Oct 2024 16:23:38 GMT

Under Items click Rearrange. Drag the items to the place where you want them to be. Save.
Unfortunately, changes don't take effect on the website, they are only visible on the backend.
Obviously, it's a bug, but the technical service is terrible and has zero knowledge, they just wasted a few hours of my time.
How do I send this issue to escalated technical support, bypassing "regular" customer service?

Re: Rearrange the items in one of the categories does not work

TCSlaguna — Thu, 10 Oct 2024 17:19:47 GMT

Oh, I did not know that! Thanks for the info @Polona. I'll have to try it out!

Re: Rearrange the items in one of the categories does not work

Polona — Thu, 10 Oct 2024 17:49:34 GMT

Yeah, well, like I said: it doesn't work anymore. I'm looking for a way to fix it.