thread Re: Instagram Feed block is broken in Online Store

Instagram Feed block is broken

gooatl — Wed, 14 May 2025 19:48:41 GMT

Is there any fix to the broken Instagram Feed block? The shopping cart button no longer works to link to the tagged items.

Re: Instagram Feed block is broken

Summer2024 — Thu, 15 May 2025 19:10:07 GMT

Hi, @gooatl !

The Instagram Feed block's shopping functionality (tagged items/shopping cart button) is experiencing issues. This is likely due to one of these factors:

Recent Instagram API changes
Integration issues between Square and Instagram
Changes in Instagram's shopping features

Temporary Workarounds

While waiting for an official fix, here are some alternative solutions:

Direct Product Links:
- Create a regular gallery block
- Manually add your product images
- Link directly to your Square product pages
Instagram Link Alternative:
- Use a basic Instagram feed display
- Add a prominent "Shop on Instagram" button
- Link directly to your Instagram shop profile
Custom Gallery Solution:
- Create a custom gallery using Square's other blocks
- Organize products in a similar visual style
- Include direct shopping links

Next Steps

Report the Issue:
- If you haven't already, report this to Square Support
- Include specific examples of the non-working features
- Document when the issue started
Check Your Settings:
- Verify your Instagram Business account connection is still active
- Ensure your Instagram Shopping is properly set up
- Check if your product catalog is correctly synced

I hope this helps!

Re: Instagram Feed block is broken

gooatl — Thu, 07 Aug 2025 21:11:36 GMT

This feature is still broken - has anyone found a work-around?

Re: Instagram Feed block is broken

gooatl — Tue, 25 Nov 2025 20:05:33 GMT

Okay it looks like the feature is working again! Except there isn't a way to add tags or hide older posts.

Re: Instagram Feed block is broken

usmanu23s — Mon, 12 Jan 2026 09:34:28 GMT

The Instagram Feed block is broken, which can affect how your content displays on the site.
Updating settings or exploring tools like honista features can help fix the issue quickly.

Re: Instagram Feed block is broken

HaTro — Thu, 05 Mar 2026 17:27:08 GMT

Instagram feed is now only a payed feature because you have to use a short code to activate it manually.