thread Re: Online Item Link Not Properly Using Discounts, Subscription, or Coupon options in Online Store

Online Item Link Not Properly Using Discounts, Subscription, or Coupon options

ShereeE — Sat, 27 Dec 2025 21:45:36 GMT

I have tried various combinations of Discounts, Subscriptions, and Coupons... none seem to work as expected. I think Square is buggy... Something is not right with the Online forms for Items.

This is what I am trying to do. Here is an example. I am offering special perks on my website, gotonight.com, to customers who subscribe for more than 6 months. If they purchase 1-5 months the cost is $1/month. If they purchase 6-11 months they get a 5% discount. If they purchase 12 or more months they get a 10% discount.

I set up an Item valued at $1. It has a link: https://square.link/u/VxPwrr0T

To offer discounts for subscribers that meet monthly quantity of 6 or 12 months or more, should I be using Discounts, Subscriptions, or Coupons to get the desired result? I like the idea of Subscriptions since they can billed again when due. But this is not a requirement. Discounts based on Quantity could work better. I am also open to using a coupon if the respective quantity is met.

I cannot figure out how to set this up so that it works properly. Please help!

Re: Online Item Link Not Properly Using Discounts, Subscription, or Coupon options

JJ_ — Tue, 30 Dec 2025 22:24:23 GMT

Hey there, @ShereeE

To make sure I understand correctly, you're looking to have an item originally valued $1 for 1 month be automatically discounted 5% off if they purchase 6-11 months and 10% if they purchases it 12 months? correct?

If so here is what you need to do. You will need to create 2 Discounts

The first one will be %5 Off 6-11 Months (fyi on the screenshots below "Additional Cost" is the name of my item.)

The second one will be 10% Off 12+ Months

Once these discounts rules are in place and setup to apply automatically they will be applied at checkout on your Square Point of Sale and your Square Online Checkout (Payment links do not have auto discounts at this time)

Let me know if this answers your question!

Re: Online Item Link Not Properly Using Discounts, Subscription, or Coupon options

ShereeE — Wed, 31 Dec 2025 04:39:58 GMT

Thank you for your reply! I am not getting the discount. I have set up my item and discount just like yours. Does the Item Type matter? Should I use Digital or Other? I did have it set at Other since the other categories did not fit what I am doing. I am selling advertising space on our website.

There was one difference between our screen shots. I am attaching this link to my DRIVE DOC where I have a screen shot of the difference. On my Purchase Rule it shows the Item Name and for the price it says "1 price" in light gray. Your screen shot shows $1 as the price. I am wondering if this is causing the issue? If so, I can't figure out how to make it show $1.

Here is the link to my screenshot:

https://docs.google.com/document/d/1FRP8o2LMwahZc7dNk4CKOgkN-9HAGBt3cwr77l1a7CI/edit?usp=sharing

Thank you.

Re: Online Item Link Not Properly Using Discounts, Subscription, or Coupon options

JJ_ — Wed, 07 Jan 2026 23:43:52 GMT

Hmm Interesting. Just to make sure, you did test this using Square Online, correct? Item links do not have automatic discounts at this time. If you can also share a link to your Square Online site, I can gladly take a closer look at what could be happening here.

Re: Online Item Link Not Properly Using Discounts, Subscription, or Coupon options

ShereeE — Thu, 08 Jan 2026 20:39:54 GMT

Thank you. Square finally told me yesterday that Discounts do not work on Item links. They could have saved me so much time if they would put this in their documentation or made it clear on the Discount screen. Very annoying. The only thing you can use on Item Links are coupons. Thank you.

Re: Online Item Link Not Properly Using Discounts, Subscription, or Coupon options

JJ_ — Tue, 20 Jan 2026 16:16:37 GMT

Thank you for the feedback here. I will make sure to pass it along.