thread Re: How to turn off "Location Selection" pop-up on customer facing side of Square online s in Online Store

How to turn off "Location Selection" pop-up on customer facing side of Square online store?

sgbakery — Wed, 01 Oct 2025 12:42:44 GMT

When a customer wants to visit our online store, they have to get through 2 unnecessary pop-ups before they can even view the catalog. We only have one location, I want to turn this off because it is redundant & confusing for customers.

Notes:

- We do not have any items that are marked as available for shipping

- Our online site page editor has no ability to edit any kind of store locator.

Here is our website so you can see the issue: https://www.swedishgirlbakery.com/s/order

Re: How to turn off "Location Selection" pop-up on customer facing side of Square online s

TheRealChipA — Wed, 01 Oct 2025 13:18:09 GMT

@sgbakery So, I went to your online store. Since there is no fulfillment option, you definitely do NOT have any stray item(s) marked for shipping or even delivery. The only thing I did notice that might be causing this is that all online orders seem to have multi-day pre-order times and that customers are required to select a pickup date/time.

Since there is no setting of any kind to toggle the location selection on and off, my strong suspicion here is that your issue has something to do with the fact 2-7 day pre-order window for pickup. However, that is something that the Square moderators will have to confirm or deny after one of them checks with the Square Online team. So, I'm tagging those moderators. Good luck!

@Kassi_@RSosebee1 @_Violet @MayaP @Summer2024 @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sammie_Ccan you check into this for @sgbakery and determine if my suspicion above is correct or not? And, if not, does the team have any other possible causes?

Re: How to turn off "Location Selection" pop-up on customer facing side of Square online s

sgbakery — Wed, 01 Oct 2025 16:24:03 GMT

Thank you so much! I'll take a look at that window & see if the problem resolves itself. 🙂

Re: How to turn off "Location Selection" pop-up on customer facing side of Square online s

BeanBuendia — Mon, 05 Jan 2026 23:37:56 GMT

I have the same issue. I checked out that posters link and it still asks for the location so I guess they have not found a solution. Very frustrating that that such a silly pop-up appears for a single-location business, besides adding the inconvenience of a confusing pop-up, it also makes our store look bad. It was like this years ago. I just switched back from Shopify for our retail sales (Shopify POS was horrible) and am really disappointed this hasn't been improved. Square has added many other features but can't figure out some basic online store issues? Please have an answer, or solution, for this.

Our store is here: https://innaskitchen.square.site/