thread Only the start can be zero and only the end can be Infinity in Online Store

Only the start can be zero and only the end can be Infinity

samson11 — Mon, 05 Jan 2026 16:26:12 GMT

Hello,

I am trying to set up shipping rates for my store, but keep getting the above message. Not sure what the problem is as the pricing starts at $0.00 dollars for my first level of shipping costs and my last level starts at $100.01 and up.

Anyone know why this message is coming up?

Thanks.

Re: Only the start can be zero and only the end can be Infinity

Kassi_ — Tue, 06 Jan 2026 20:19:17 GMT

Hey there, @samson11 -

Could you give me some more insight on the steps you took to get the shipping rate set up for your business? Did you try to use the shipping rate profile?

Are you trying to set this up through your Dashboard?

The more information helps me provide the best next steps to help you get this resolved. I will keep an eye out for your reply👀.

Re: Only the start can be zero and only the end can be Infinity

samson11 — Tue, 06 Jan 2026 22:37:19 GMT

Hello,

Yes we have a shipping rate profile and tried to put in rates for different prices. The pricing starts at $0.00 dollars for my first level of shipping costs and my last level starts at $100.01 and up. Not sure why the message "Only the start can be zero and only the end can be Infinity." comes up.