thread Re: Square does not allow e-mailed tracking information for on-line orders?? in Online Store

Square does not allow e-mailed tracking information for on-line orders??

Gudrun — Fri, 26 Dec 2025 17:44:16 GMT

My on-line store fulfillment is hooked to Pirateship. I discovered that even though the customer provided his/her e-mail address during the order process, I get a message in Pirateship during shipping that Square does not allow e-mailed notification from Pirateship of the tracking information outside of the square system. This makes no sense and how can I get around this? Can this be fixed?

Thanks, Gudrun

Re: Square does not allow e-mailed tracking information for on-line orders??

TheRealChipA — Fri, 26 Dec 2025 17:55:58 GMT

HI there @Gudrun.. I know that Shippo (a paid competitor of PirateShip) can do this in its Square integration. However, when I searched the Square App Marketplace, I don't see a PirateShip integration. This makes me wonder how our online store is, as you say, hooked up to PirateShip. Can you elaborate? If PirateShip is not using Square's API library for this connection, it is entirely possible that what you say is true. But that would be PirateShip's issue because they aren't using the Square-approved integration methods. But, I'm just guessing until I understand how you connected Square and PirateShip.

Re: Square does not allow e-mailed tracking information for on-line orders??

schaefferjosh — Sun, 04 Jan 2026 04:53:41 GMT

There is a checkbox within the Square connection settings that you can mark to specifically enable emails.