thread Re: Square traffic recording 0 in Online Store

Square traffic recording 0

TCZ — Wed, 24 Dec 2025 13:13:24 GMT

My Square traffic report is recording 0 since yesterday. Can this be rectified?

Thanks

Re: Square traffic recording 0

TheRealChipA — Wed, 24 Dec 2025 13:38:12 GMT

Hey there @TCZ.. Same here. I'm closed for the next two days (ice cream shop, lol). But I know that I visited my site yesterday after I put up a "closed" popup banner. So, seems like a more widespread problem. I'm not expecting it to be fixed now, for a few days of course.

Re: Square traffic recording 0

TheRealChipA — Wed, 24 Dec 2025 13:39:14 GMT

Still, I will tag the Community moderators. I'm betting at least one of them is working today.

@Kassi_@RSosebee1 @_Violet @MayaP @Summer2024 @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sammie_Care Square Online traffic stats down for some reason?

Re: Square traffic recording 0

Sammie_C — Fri, 26 Dec 2025 14:54:50 GMT

I apologize for the delay on this!

Are you both still experiencing issues with your Square traffic reporting? If so, do you all have any screenshots of the issue you could please provide here or over direct message?

Re: Square traffic recording 0

TheRealChipA — Fri, 26 Dec 2025 15:08:02 GMT

@Sammie_C Here's mine for 12/23-26. I know for sure I was there a few times -- once to verify publication of a "closed for the holiday" banner, and one today to verify removal of that banner. Also, I sold an eGift card online yesterday.

Re: Square traffic recording 0

Sammie_C — Fri, 26 Dec 2025 17:54:50 GMT

Thank you, @TheRealChipA! I reached out to our Account Services team and they are actually aware of this issue as we have recently received a few reports of this occurring.

I went ahead and added both your and @TCZ's accounts to the ticket that is open with our Engineers so they can look into this further. As soon as I hear more on this, I will reach back out here promptly. I appreciate you both bringing this to our attention!

Re: Square traffic recording 0

TheRealChipA — Fri, 26 Dec 2025 17:57:09 GMT

Thanks @Sammie_C

Re: Square traffic recording 0

TCZ — Sat, 27 Dec 2025 16:52:05 GMT

Thanks @Sammie_C

Re: Square traffic recording 0

TCZ — Mon, 29 Dec 2025 14:59:19 GMT

@Sammie_C It is now back up. @TheRealChipA is yours back up too?

Re: Square traffic recording 0

TheRealChipA — Mon, 29 Dec 2025 15:06:50 GMT

@TCZ @Sammie_C Mine is back. Looks like I lost stats for 12/23-28, but today's are there, so far.

Re: Square traffic recording 0

TCZ — Mon, 29 Dec 2025 18:50:08 GMT

Same here.

Re: Square traffic recording 0

Sammie_C — Tue, 30 Dec 2025 20:30:50 GMT

Hi @TCZ and @TheRealChipA!

I wanted to send over an update that it looks like this issue has now been resolved by our Engineers. Could you please double-check if things are working as intended?

Re: Square traffic recording 0

TheRealChipA — Tue, 30 Dec 2025 20:52:33 GMT

@Sammie_C All good on my end. Even the data that was missing is now there. Thanks to all!

Re: Square traffic recording 0

Sammie_C — Tue, 30 Dec 2025 21:35:01 GMT

Oh, wonderful. Great to hear!