Where can I edit In Progress and Shipped confirmation emails?

GatheringSonora — Wed, 17 Dec 2025 19:34:42 GMT

I have the free tier of Square and I dug around all kinds of settings and I can't find where to view or edit the verbiage on the "In Progress" and "Shipped" emails.. I know I used to be able to. I did find a bunch of new features, so that was cool...

Re: Where can I edit In Progress and Shipped confirmation emails?

Katie_SQ — Fri, 19 Dec 2025 02:57:12 GMT

Thanks for reaching out with your question @GatheringSonora,

While Square Online previously offered the ability to customize order status email content, this functionality has since been removed due to platform updates.

We're currently tracking feedback for this feature in an open Feature Request here. When you have a moment, please add your support to this thread and share how this change has affected your business. This visibility helps our Product team understand the impact and prioritize potential improvements.

I'm sorry I couldn't provide a more helpful solution at this time. If you have any other questions, please don't hesitate to reach out.

thread Where can I edit In Progress and Shipped confirmation emails? in Online Store

Where can I edit In Progress and Shipped confirmation emails?

Re: Where can I edit In Progress and Shipped confirmation emails?