thread How do I remove invalid discount banners and badges? in Online Store

How do I remove invalid discount banners and badges?

petproducts — Tue, 30 Dec 2025 04:22:27 GMT

I have been struggling for weeks to remove invalid discounts (deleted from coupons and discounts) from our item pages. I FINALLY figured out how to remove the badge but when I click into the item pages the banner still pops up with a little lightning bolt next to it and I cant get rid of it. I have spoken to 3 assistants regarding the matter, none of which have been help. Has anyone had these issues? One of the discounts created its own description that provides incorrect information.

Below is an image with banner and description.

I'm hoping someone can help me solve this. I've seen many posts with similar issues but haven't seen any resolutions following up.

Re: How do I remove invalid discount banners and badges?

MayaP — Tue, 16 Dec 2025 21:13:37 GMT

Hi @petproducts — I see this is your first post. I’m glad you could join! 😀

Would you mind sending the link again? It looks like the file can’t be accessed on my end.

Re: How do I remove invalid discount banners and badges?

Cozza — Sat, 27 Dec 2025 00:49:33 GMT

How did you get rid of the badge. I can't figure it out. I posted a new item that has no badge (fantastic) but all the older items have a badge that makes no sense

Re: How do I remove invalid discount banners and badges?

MayaP — Wed, 07 Jan 2026 23:22:42 GMT

Hi @Cozza - Please provide a link to your site and a photo of what you are seeing on your end. Have you been able to speak with Square Online support?