thread Re: HELP! On-Line Store Development - Photo Sizes in Online Store

HELP! On-Line Store Development - Photo Sizes

sylviajvincent — Tue, 09 Dec 2025 09:54:10 GMT

I currently have my webstore on BigCommerce and want to move it to Square On-line. I uploaded my store, added categories, and all that good stuff but and that's a big. My images are a mess. I even tired creating a new item and adding an image and I can't get them sized. When viewing in the preview pane, the images are too big causing the top to be cut off or the bottom. I've tried changing the ratios and I've chalked it up to...I must be doing something wrong. Does anyone have any suggestions!

Re: HELP! On-Line Store Development - Photo Sizes

Robertwf — Thu, 06 Apr 2023 13:33:03 GMT

I know how you feel, mine do the same. Im not sure how to fix this issue as of yet but if you find out, please keep me in mind. You can head over to my site and see what I am talking about https://www.sodakbbqsupply.com

Re: HELP! On-Line Store Development - Photo Sizes

sylviajvincent — Thu, 06 Apr 2023 13:55:25 GMT

Thank you Robert. I like your site. Your images look nice. I'm to the point that I think I just need to delete everything and start over. I will let you know if I get any other feedback and keep you posted.

Re: HELP! On-Line Store Development - Photo Sizes

Forginthecraft — Thu, 06 Apr 2023 15:04:28 GMT

Hi @sylviajvincent

For all my product images, I have chosen to keep them all square and size them at 2000px square. That's the minimum size setting that's required on Etsy (where I sell a few things too) so that means that I only need to edit my photo once and it works for both the site and Etsy 😉

I use this same setting for my categories and my products photos. Obviously, if you use a photo in your banner on the home page, then you'll need to adjust it for that because the banner isn't square. but yeah... Categories and products are 2000px square and it seems to work out ok.
www.froginthecraft.com is my site if you want to take a look. Not all my products have got photos currently though because I am still in the process or sorting it all out as I realised I have missed quite a few before I got the site up and running.

Re: HELP! On-Line Store Development - Photo Sizes

sylviajvincent — Thu, 06 Apr 2023 15:12:47 GMT

Thank you I will give that a try. What editing software did you use to get the photos to the right size? Also, when I click on an item and that item is brought up it zooms it and distorts the image.

Re: HELP! On-Line Store Development - Photo Sizes

Forginthecraft — Thu, 06 Apr 2023 15:17:22 GMT

I only ever use Photoshop.
Do you mean on my website or on yours? (about the image distortion?) and also, do you mean on PC or mobile phone / tablet?

Re: HELP! On-Line Store Development - Photo Sizes

sylviajvincent — Thu, 06 Apr 2023 15:19:43 GMT

I meant on my site regarding the image distortion and right now just PC.

Re: HELP! On-Line Store Development - Photo Sizes

Forginthecraft — Thu, 06 Apr 2023 15:25:04 GMT

I have just had a look at my site to check on the photo distortion, and it's not doing that for me as you can see with the screenshots from my PC.

Product Thumbnail in categoryProduct imageProduct image zoomed in

Re: HELP! On-Line Store Development - Photo Sizes

Forginthecraft — Thu, 06 Apr 2023 15:26:21 GMT

ah yes, well hopefully if you can get the photos to be all the same and of the same size, then the distortion should not happen.

Re: HELP! On-Line Store Development - Photo Sizes

Forginthecraft — Thu, 06 Apr 2023 15:30:42 GMT

Also, if you don't have Photoshop, there are plenty other software available out there, even free ones, though I am sorry but I don't really know them. Here is a list I just googled... I have used GIMP in the past, a very long time ago and it was pretty good too. That's the only one I kind of know.

Re: HELP! On-Line Store Development - Photo Sizes

Forginthecraft — Thu, 06 Apr 2023 15:38:26 GMT

Hi @Robertwf
I just went to have a look at your site and noticed that only the thumbnails appear but all other photos just do not want to load at all. I have waited a fair amount of time.
I am wondering if maybe yours are too big? How about your edit just one of the products and change the photos to be no more than 2000 px square (that's my photos size settings). Remove the photos that are currently on that particular product and load the edited photos instead.
Happy for you to put the link to the product your edited so I can tell you if it's made any difference?

Re: HELP! On-Line Store Development - Photo Sizes

rtfulk — Thu, 06 Apr 2023 22:27:29 GMT

I set my photos to 1280x1280. I use an app called PhotoRoom to remove the background, but it also has different marketplace setting for Shopify, instagram..etc. I use the Shopify square setting and don't have any problem. I also use an app called image compressor to shrink the file size, it shrinks the size, but doesn't mess with image quality.

Re: HELP! On-Line Store Development - Photo Sizes

sylviajvincent — Fri, 07 Apr 2023 14:24:01 GMT

Thanks so much Randy. I will give this a try. I'll keep you posted.

Re: HELP! On-Line Store Development - Photo Sizes

sylviajvincent — Fri, 07 Apr 2023 14:25:43 GMT

I found a setting last night where I had checked "zoom". I have turned it off and will reformat the site.

Re: HELP! On-Line Store Development - Photo Sizes

GlenB — Wed, 31 Jan 2024 01:13:31 GMT

Thank you for that thread. I am just in the process of developing my website, (gifts2give.net), but had not uploaded any photos yet. Now I know how to begin as far as sizing. Something I hadn't thought about, but makes sense.

Re: HELP! On-Line Store Development - Photo Sizes

Lou8 — Wed, 31 Jan 2024 09:13:35 GMT

Hi @GlenB, welcome to the Community 👋.

Let me know if you need any assistance with your website, or if there's anything else I can help with.