thread Re: Wrong item shown in item library search in Online Store

Wrong item shown in item library search

Brickbear — Sat, 12 Oct 2024 05:06:44 GMT

Today I try to search the item in item library, but it shows all the items instead of the item I type. But it's ok on my cell phone app.

Does anyone know what's going on ?

Thanks

Re: Wrong item shown in item library search

lmccandless — Sat, 12 Oct 2024 17:07:08 GMT

this is happening for us too. it seems they changed some things on the website and now the search feature is almost useless as it brings up everything unrelated. im talking with support now, they also seemed to have removed the setting to change the options display menus from radial or dropdown

Re: Wrong item shown in item library search

lmccandless — Sat, 12 Oct 2024 18:38:20 GMT

just finished with support, they are apparently aware but can't say when it will be fixed. super frustrating as i can't search for any of my items by name currently because it just shows everything

Re: Wrong item shown in item library search

Brickbear — Sat, 12 Oct 2024 22:19:29 GMT

Hope they can solve this problem asap, I need to find item by SKU, which is taking more time....

Re: Wrong item shown in item library search

Breffni — Tue, 15 Oct 2024 13:57:19 GMT

Hi @lmccandless @Brickbear, thank you both for flagging this.

I can confirm that the disruption causing the issue you've both described has been resolved as of yesterday.

All items should now be searchable as intended. We apologize for any inconvenience caused.

If you are still experiencing any issues, please let me know.