thread Re: Sizes not showing on website , just coloured dots in Online Store

Sizes not showing on website , just coloured dots

DRM7TW — Fri, 28 Nov 2025 12:41:32 GMT

On my mobile and desktop site I have 2 T shirts set up with size variations. When you go to order them you can not select the size (says required) there are 4 blue dots, which arent clickable.

This is for the green one.

https://dak47.square.site/product/206-sqn-t-shirt-green-camo/K6S4AK4LSDRRN3RQS433NMPW?cp=true&sa=true&sbp=false&q=false

Please help!

Re: Sizes not showing on website , just coloured dots

_Violet — Fri, 28 Nov 2025 15:38:49 GMT

Hello @DRM7TW - Thanks for reaching out to us here on the Square Community. My name is Violet and I'm one of the Moderators here. Nice to meet you 🙂

I took a look at the link you shared and saw the blue dots you mentioned. This is an odd one! I'm not sure what's causing this 🤔 I'm going to escalate to the Square Online Support Team, so they can take a look at this. I'll follow up with you, once I hear back from their team!

I appreciate your patience.

Re: Sizes not showing on website , just coloured dots

DRM7TW — Fri, 28 Nov 2025 16:08:12 GMT

Thank you Violet, appreciate your help.

Re: Sizes not showing on website , just coloured dots

DRM7TW — Fri, 28 Nov 2025 16:21:02 GMT

I have removed them from sale, as we have a sale on and no one can order them. they are still in the items library though for the support team.

Re: Sizes not showing on website , just coloured dots

_Violet — Fri, 28 Nov 2025 22:36:25 GMT

Hi again @DRM7TW - Could you please share the name of the item or items this is occurring on? I'm no longer able to see the item name in the link you shared earlier, since you've removed it from your site.

I'll keep an eye out for your reply!

Re: Sizes not showing on website , just coloured dots

DRM7TW — Tue, 02 Dec 2025 17:22:57 GMT

I have put these back live, the issue remains the same, hopefully the support team can remedy them.

https://dak47.square.site/product/206-sqn-t-shirt-green-camo/K6S4AK4LSDRRN3RQS433NMPW?cp=true&sa=true&sbp=false&q=false

Its the same with the blue T shirts.

Re: Sizes not showing on website , just coloured dots

DRM7TW — Thu, 04 Dec 2025 15:03:56 GMT

Its still the same issue, tried updating my software etc.

Re: Sizes not showing on website , just coloured dots

DRM7TW — Mon, 08 Dec 2025 11:15:48 GMT

Good morning

I have deleted both items from my library, and then created new listings, and variations, and the issue remains the same with blue dots instead of sizes, meaning no one can order them.

Please help!

Re: Sizes not showing on website , just coloured dots

DRM7TW — Mon, 08 Dec 2025 12:19:37 GMT

Deleted preset variations, inserted them one by one instead, now showing and working. 'Thanks' for your help...