thread Re: Logo is Blurry on Email Receipt in Online Store

Logo is Blurry on Email Receipt

emilyz123 — Wed, 03 Dec 2025 01:29:38 GMT

Hi there, I have uploaded my logo according to Squareup specs under our branding (1280 px wide) and the logo is very clear on my end. In all of my customers email receipts, however, the logo is appearing blurry/out of focus.

Is there a way to troubleshoot this? I think something is happening once I upload where Square side is compressing this logo.

Re: Logo is Blurry on Email Receipt

WoodCandleCo — Wed, 03 Dec 2025 01:50:34 GMT

Hi there! What format is the image you posted? JPEG, PNG, etc? That might help with troubleshooting!

Re: Logo is Blurry on Email Receipt

emilyz123 — Thu, 04 Dec 2025 20:53:20 GMT

I've tried both! Currently have it uploaded as a PNG, though