Unable to rearrange Category Items in Online Store

ScottyN — Wed, 26 Nov 2025 15:25:04 GMT

I'm unable to rearrange items in any Category in my online store. I believe I have the settings correct, but the order is being ignored:

First, under "Website > Edit Site" I choose the category page I want to edit, under "Item List > Arrange Items > Arrangement", I have "Custom"

Next, under "Items & Inventory > Categories" I am clicking one of the categories, then "Item List" then I can choose "Rearrange" . The items are in the correct order here, but even if I make a change and save, it does not matter... the order of the items here is ignored on the website.

What am I missing? Thanks in advance for any assistance.

Re: Unable to rearrange Category Items in Online Store

ScottyN — Thu, 27 Nov 2025 05:56:55 GMT

I was able to "fix" this myself, after much time and frustration. Under "Item List > Arrange Items > Arrangement", I had "Custom". I changed it to "Newest" instead, and saved and published. I confirmed the site was showing items in that category by the newest ones first. Then I changed it back to "Custom" and YAY the site is now showing the custom order that we already had set (under "Items & Inventory > Categories > Item List > Rearrange" )

I hope this helps someone else down the road!

thread Unable to rearrange Category Items in Online Store in Online Store

Unable to rearrange Category Items in Online Store

Re: Unable to rearrange Category Items in Online Store