thread Customize notes/instructions in checkout in Online Store

Customize notes/instructions in checkout

PlantSellerYEG — Tue, 25 Nov 2025 02:19:11 GMT

Is it possible to be able to add the ability to customize the text for the notes text box in the checkout?

Currently, a customer can leave us a note if they have a special request for their order.

I would like the ability to add in custom text or instructions for the customer to say something like: Please leave us special instructions for how you want your delivery to be handled, or please leave us a note if someone else if picking up your order for you.

Re: Customize notes/instructions in checkout

BernadetteA — Sat, 13 Feb 2021 18:48:42 GMT

Hi @PlantSellerYEG It's not possible to edit the checkout page with the Note to Seller box, unfortunately. You could try adding a popup notification to your site with the additional instructions. Website>Popups

I've also seen users that will make a modifier option on the item that requires a checkmark so they are sure the customer reads the additional information. This might be feasible for you depending on the amount of items you have.