Issue processing payments on third-party website using the Square payment gateway integration.

dwdm — Tue, 18 Nov 2025 23:03:00 GMT

The title of this thread has been edited from the original: There was an issue processing your payment information.

Customers are not able to checkout online and multiple users report getting error message: There was an issue processing your payment information. Please update the payment information entered to continue.

Re: There was an issue processing your payment information.

Katie_SQ — Tue, 18 Nov 2025 23:02:10 GMT

Hi @dwdm,

I've taken a look at your case history with our team, and I can see the issue you've experienced here is related to the Square payment gateway integration with your third-party website.

We're unable to provide technical assistance for API-related enquiries here on the Square Community, so I recommend continuing to work directly with our Developer team via email for further troubleshooting and resolution.

For any general API questions, the Square Developer Forum would be your ideal destination. Our developers are active there and would be happy to address any technical questions you might have.

Please don't hesitate to reach out if you need assistance with any other aspects of your Square account!

thread Issue processing payments on third-party website using the Square payment gateway integration. in Online Store

Issue processing payments on third-party website using the Square payment gateway integration.

Re: There was an issue processing your payment information.