thread Re: Search no longer working in Online Store

Search no longer working

jandjwoodables — Wed, 16 Oct 2024 10:11:12 GMT

When adding items to my inventory, the search function no longer works.

When I search for a specific item to update the Qty on hand, I get a full list of all inventory items!

Basically, I now have a useless search feature on my back end!

Am I the only lucky one?

Thanks in advance

Re: Search no longer working

BofBArtStudio — Wed, 16 Oct 2024 14:46:42 GMT

Hi @jandjwoodables ,

Are you performing this search in the dashboard (in a browser) on the item library screen?

If so, and any search that you do results in all items showing up, perhaps you May want to clear your cache in your browser. Also it is helpful to know what browser you're using.

If you're searching for items in the square app on iPad or another device, you might want to make sure that the app is updated to the latest version.

Let us know if either of these options help.

Re: Search no longer working

Candlestore — Wed, 16 Oct 2024 14:56:37 GMT

@jandjwoodables ;

I found out over the weekend when I was searching on my Square Items on a computer if I typed in Pumpkin Patch for example my search results were ALL my items with either Pumpkin OR Patch in their Item Name, SKU, or Description. When I typed in the SKU or Scanned the item it would find the one item right away. On Tuesday I found out this was no longer the case. The search results looked closer to the way it was before the weekend. Not sure what happened or what seems to be fixed but I no longer got the LONG search results after Tuesday on my Chromebrowers on a computer.

Re: Search no longer working

jandjwoodables — Wed, 16 Oct 2024 15:48:07 GMT

Thanks @BofBArtStudio

Yes, in the browser - I have 3 different browsers I usually test with

Clearing the cache in my Firefox browser seems to have fixed this issue!

Thanks again!