Event tickets

GMally — Wed, 19 Nov 2025 05:50:01 GMT

Can you move customers onto different dates for events once they have purchased a ticket

Re: Event tickets

Summer2024 — Thu, 13 Nov 2025 20:19:34 GMT

You can’t directly move a customer’s ticket from one event date to another within Square at this time, since each event ticket is tied to the specific date and order they purchased.

However, there are a few simple ways to handle this:

Option 1: Refund and rebook

You can issue a refund for the original ticket and then either:

Send the customer a new link to purchase the ticket for the correct date, or
Manually create a new order for them and send an invoice or checkout link.

This is the cleanest way to keep your sales and attendance records accurate.

Option 2: Manual roster adjustment (for classes or appointments)

If you’re using Square Appointments (Classes)

Cancel the original booking, and rebook the customer into a different class or event time manually.

This keeps their attendance record but doesn’t automatically transfer the payment. You may need to note the change or adjust payment manually.

Let me know if you have any questions.

I hope this helps!

Re: Event tickets

TicketsCandy — Wed, 14 Jan 2026 21:14:18 GMT

With TicketsCandy, yes. You can change the booked date after the ticket is purchased. This works well for reschedules or date swaps. We’re fully integrated with Square, so payments stay connected and nothing breaks.

thread Re: Event tickets in Online Store

Event tickets

Re: Event tickets

Re: Event tickets