thread Getting 404 error when trying to Edit Item Information in Online Store

Getting 404 error when trying to Edit Item Information

alpark — Sun, 09 Nov 2025 19:31:38 GMT

https://square.online/app/square-sync/deeplink/square/item/UJGGJAZQSPHHJXF2EBQBEMHW

Hi Team,

For some reason, starting today, I am not able to Edit Item Information when editing my website.

My item and category is visible. To Experiment, I removed the category altogether, and was getting the same error. I also tried to unpublish and publish the site again, but it didn't work.

Could you please help - very much appreciated!!

Re: Getting 404 error when trying to Edit Item Information

alpark — Sun, 09 Nov 2025 20:32:08 GMT

Thank you for quick response, David!

1. Tried to clean my browser cache + tried editing from incognito window - still 404

2. Did not find "Resync" option in Dashboard > online > items > Item Sync (I'm not showing "Sync settings")

3. Item can be accessed directly from the Library just fine! 404 only persists in Edit site mode

4. What would be the best way to contact support with this particular issue?

This error happens with all items unfortunately.

Thank you!