"Parent Category" Syncing Issue Troubleshooting

SBK2 — Tue, 04 Nov 2025 21:38:52 GMT

The title of this thread has been edited by a Square Moderator from the original: Parent Category

I am struggling with categories synching and am unable to get categories to show on our site. Continues to give 404 error messages, site has been scrapped and rebuilt. Still the same issue it would have been nice to know that these changes went into effect as our site was functioning a few weeks ago and now it is complete mess.

Re: Parent Category

Sammie_C — Tue, 04 Nov 2025 21:36:35 GMT

Hi @SBK2, welcome to the Square Community!

I am sorry to hear that this is occurring. I would be happy to look into this for you.

Could you do a bit of troubleshooting for us, please and see if this issue is still continuing?

- Check for a strong internet connection

- Clear browser cache and cookies

- Try a different Browser, such as Chrome, Firefox, or Safari

- Ensure that your web browser is up-to-date

- Log out and log back in

- Restart your device

- Using another device

As well, as would you be able to provide a link to your site where you are having an issue, please?

thread "Parent Category" Syncing Issue Troubleshooting in Online Store

"Parent Category" Syncing Issue Troubleshooting

Re: Parent Category