thread Updated prices not displaying on website, checkout shows updated price? in Online Store

Updated prices not displaying on website, checkout shows updated price?

Reppy — Wed, 29 Oct 2025 03:35:50 GMT

So recently i had to update products on my store, this was several weeks ago now. The price on back end and in the checkout is correct, but the displayed price on website is not updated. This is very 'deceptive' for the customer as it looks dishonest.
I have had several pc's and mobile devices check and they all have same results.

How can i refresh the websites prices, plus the discounted price isnt even same as backend?!
ive tried deleteing cookies, history, tried re-publishing website, tried changing price on items manually, turning site visability on&off. nothings working

Please help
this example below should be (pictures included)
RRP 6600 yen

Sale of 6270 yen

website displays
RRP 6400 yen

sale of 6080 yen

Checkout shows
RRP 6600 yen

sale of 6270 yen

Re: Updated prices not displaying on website, checkout shows updated price?

Reppy — Wed, 29 Oct 2025 04:18:00 GMT

The think is i have around 1500-1700 products im not sure how much is affect. so i need to do this to EVERY affect item?

Re: Updated prices not displaying on website, checkout shows updated price?

Reppy — Thu, 30 Oct 2025 06:17:53 GMT

Ok so both 1&2 paths dont exist from what i see im guessing that path ways are old workflows?

i cant go -Dashboard → Online → Settings → General

i can go - Dashboard → Online> online store>Settings? then that is checkout, customer acc, consumer tax etc.
(this the correct place?)

2.Square Dashboard → Items → Site Items ,doesnt exist,
i can go >Square Dashboard → Items > item library, channels, service, image library, modifiers etc

this correct place?

Re: Updated prices not displaying on website, checkout shows updated price?

Reppy — Thu, 30 Oct 2025 09:29:57 GMT

Ok so i tried digging around the library and found nothing about ‘syncing’ products, same with the online > settings> linked account that doesn’t exist same with your Private message.

To be honest id rather keep the conversation here and not privately for others in case they come across this issue as well.

Is there a way i can tell you what version on the ecommece im using or something? Surely there are user guides or something to know where a re-sync button is.

i need to know because I’ve had several sync issues over the past couple months and rather not need to come for support every couple weeks about it

Re: Updated prices not displaying on website, checkout shows updated price?

Reppy — Thu, 06 Nov 2025 01:02:53 GMT

Can i get an update on this? im using the updated site, not using old workflow.

Re: Updated prices not displaying on website, checkout shows updated price?

SparkleGlitch — Tue, 18 Nov 2025 05:49:47 GMT

I was having this issue to but my products seem to have updated, I honestly have no idea what I did other that ignore it for a few days.