thread Re: Quantity and out of stock issues in Online Store

Quantity and out of stock issues

2ndCity — Fri, 08 Aug 2025 00:41:04 GMT

Is anyone having issues with the website not showing the out of stock icon on the items. Also, we are having an issue with if we started out with a quantity of five and someone buys two, it is still allowing customers to add five to the cart and once they start to checkout, they get a message saying the order exceeds the quantity of three available. I have the quantity tracking on and haven't changed anything from how I have normally done it. Im not sure what to do. Any help would be appreciated

Re: Quantity and out of stock issues

_Violet — Fri, 08 Aug 2025 21:55:31 GMT

Hi @2ndCity - I'm happy to look into this with you.

Could you please provide the URL for your website and a few names of items that you've been having this issue with?

Re: Quantity and out of stock issues

2ndCity — Sat, 09 Aug 2025 19:36:34 GMT

it is www.shop2ndcity.com

Sealy Sterling Collection Down-Alternative Pillow, 2-pack (King)

We had 17 to start and now we have 11 left in stock and it still allows me to add 17 to the cart. When I continue, I get this message.

Re: Quantity and out of stock issues

Laurie_ — Tue, 28 Oct 2025 05:19:30 GMT

👋 For anyone following along, I've answered this question, along with a few others about Square Online inventory alerts over in this thread.