thread Request to Fix Inventory Quantity Issue Causing Checkout Errors in Online Store

Request to Fix Inventory Quantity Issue Causing Checkout Errors

turkeyhollow — Mon, 27 Oct 2025 03:53:11 GMT

Dear Square Support,

I’m reaching out regarding an issue with my e-commerce store through Square that’s been causing a lot of customer frustration. Currently, my online store allows customers to select and add more items to their cart than I actually have in inventory. When they reach the checkout screen, they’re met with a quantity error and must go back—sometimes multiple times—to adjust their order.

This process creates confusion and aggravation, often leading to abandoned carts and lost sales. As you know, getting a customer to the checkout stage is already a challenge, and encountering avoidable errors at that point can quickly turn them away.

Please escalate this issue to the appropriate team and let me know if there’s a fix or setting adjustment available to prevent customers from ordering more than the current stock allows.

Example of the Issue:

For instance, if I have 45 bags of beef bones in my inventory, the system will still allow a customer to add 56 bags to their cart. When they proceed to checkout, they receive an error message that prevents them from completing the purchase until they reduce their quantity.

Without having to continually managing and updating quantity limits on products thus potentially limiting my customers on how much they can buy.

It should be a built-in feature that mirrors my current inventory and needs to limit them to what I currently have in stock.

Thank you for your attention to this matter.

Re: Request to Fix Inventory Quantity Issue Causing Checkout Errors

MayaP — Tue, 28 Oct 2025 22:53:59 GMT

Hey @turkeyhollow — thanks for taking the time to share your experience and feedback. I understand how important accurate inventory is and apologize for any inconvenience this has caused your customers.

I'm taking a look into this and will follow up.

Re: Request to Fix Inventory Quantity Issue Causing Checkout Errors

MayaP — Thu, 30 Oct 2025 14:55:13 GMT

I appreciate your patience, @turkeyhollow. Our team has confirmed that the system is working as expected. I agree this isn’t an ideal customer experience and completely understand how inconvenient this must be. I’d recommend submitting a feature request to share your feedback directly with our Product Team.

I’m sorry I don’t have better news to share this time. If you need anything else, please don’t hesitate to let me know.