thread Re: Online Website Gone Bonkers in Online Store

Experiencing issues with Square Online website

ChickenRacer — Tue, 21 Oct 2025 04:13:31 GMT

The title of this thread has been edited from the original: Online Website Gone Bonkers

I have a Square store online,

https://benschickenracingmerchandise.square.site/

It's gone awry in the last two weeks. I haven't started trouble shooting yet, in case I missed something obvious in terms of a Square outage, but is there a simple explanation?

I haven't changed or touched anything apart from reports for three weeks, unsure when it dropped out, but it was in that time.

Thanks!

Re: Online Website Gone Bonkers

Katie_SQ — Tue, 21 Oct 2025 04:08:15 GMT

Hi @ChickenRacer,

I've taken a look at your website and was able to successfully navigate to a category with items (e.g., Chicken Racing Merchandise) and add an item to the cart.

Could you please share more specific details about the issues you're experiencing with your website? This would help me provide more targeted assistance.

If you've already resolved the issue since posting, please let me know!

Re: Online Website Gone Bonkers

ChickenRacer — Wed, 22 Oct 2025 05:26:22 GMT

I have attached a video, well hopefully haha

So it has categories like "Hawaiian Shirts", with a photo and the words, but if you click on it, nothing is there.

But then there is a double up of those categories, but the doubles have no pictures on the categories. These blank picture categories do have the items. But it looks very unprofessional with double ups and no pictures.

When showing that the categoreis are there once in Square, there was some message about changes to this? Is this what it is about?

(view in My Videos)

Re: Online Website Gone Bonkers

Katie_SQ — Wed, 22 Oct 2025 05:59:28 GMT

Thanks for sharing @ChickenRacer!

I had another look and could see what you were referring to, but I've just checked again and I'm no longer seeing any duplicate categories or category photos, and each category now has items assigned.

Have you made any changes this afternoon that could've resolved this on your side?