thread Re: Cannot remove email tied to Payment Reminder button. in Online Store

Cannot remove email tied to Payment Reminder button.

inkedkoi — Tue, 08 Apr 2025 15:18:24 GMT

I'm not having much luck with customer support for my issue. I am trying to fully delete an email address that seems to only appear when I manually send a "Payment Reminder". I have deleted the email address from the Customer Profile, but when I click on the Payment Reminder its still there.

I don't understand why, as Admin, I can't delete this email address easily and completely out of the system. I really don't want to recreate my Customer's Profile all over again.

One rep advised to tell my client to click the bottom of the invoice email and choose "Not interested in receiving emails". My client did but it didn't work. Another rep gave me steps under Invoices > Settings, but there's no such settings I was told to check.

Re: Cannot remove email tied to Payment Reminder button.

wajiha — Thu, 10 Apr 2025 03:51:23 GMT

Unfortunately, i think manually removing it from your data base and then re-adding the customer is the only way.

Re: Cannot remove email tied to Payment Reminder button.

inkedkoi — Fri, 11 Apr 2025 11:51:40 GMT

Yeah I ended up deleting and rebuilding my client profile.

Squareup needs to figure out how to make that change possible for Admin.

Re: Cannot remove email tied to Payment Reminder button.

MayaP — Thu, 17 Apr 2025 23:28:33 GMT

Hey @inkedkoi — I appreciate your follow-up, and I'm sorry for the inconvenience. If you haven’t already, feel free to submit this as a feature request on our Ideate board. We’re always looking for ways to improve, and your input is valuable.

Re: Cannot remove email tied to Payment Reminder button.

MayaP — Thu, 17 Apr 2025 23:28:58 GMT

I appreciate you jumping in to help @wajiha!

Re: Cannot remove email tied to Payment Reminder button.

mygaragedoor931 — Wed, 15 Oct 2025 00:10:03 GMT

I had this issue as well. You will have to go into the customer's invoice and make a duplicate invoice. Once your dup invoice is made, then click on the customer's info box on the new dup invoice and take away, add, or change whatever you need to do on the new invoice. Then you go back to the old invoice. (the one you made the dup of) and cancel it. Then archive it. The dup invoice you made will now be the customer's new invoice with the correct info!. Hopefully this helps

Re: Cannot remove email tied to Payment Reminder button.

MayaP — Wed, 15 Oct 2025 22:16:12 GMT

I'm glad you found a workaround. Thank you so much for taking the time to share it with the community! @mygaragedoor931