thread Issue with Custom Fulfillment Hours for Preorders in Online Store

Issue with Custom Fulfillment Hours for Preorders

sgbakery — Wed, 19 Nov 2025 16:48:46 GMT

I have 2 Menus, Menu A & Menu B. Menu A is only available on specific days (11/22, 11/25, 11/26.) Menu B is only available on one specific day (11/24.) How do I make it so Menu A is not able to be picked up on the same day as Menu B?

Further information for a more in depth view of the issue:

We have preorders for Thanksgiving 2025. We are normally only open Wednesday through Saturday.

We have some items available for pickup on 11/22, 11/25, 11/26. Let's call these Menu A.

We have additional items available for pickup only on 11/24. Let's call these Menu B.

(In order for us to be able to fulfill these two obligations, we have to change our our hours to be open Monday & Tuesday (a whole other can of worms) & manually close every Monday & Tuesday leading up to 11/26.)

Menu A has preorders available for the fulfillment time of 9:00 AM - 1:00 PM, 11/22, 11/25, or 11/26.
Menu B has preorders available for the fulfillment time of 1:30 PM - 5:00 PM, 11/24.

On our website, Menu A is marked as being available on 11/24 from 1:30 PM - 5:00 PM. This is contradicting the rule we have put in that makes Menu A only available from 9:00 AM - 1:00 PM.

We would need a solution that restricts Menu A from being available to be scheduled for pickup 11/24. How do we accomplish this?

Re: Issue with Custom Fulfillment Hours for Preorders

Sammie_C — Tue, 14 Oct 2025 18:44:26 GMT

Hi there @sgbakery, thank you for your post! This a great question.

I want to make sure that we get an exact answer for you in preparation for the holidays.

I am going to tag in a few of our Square Champions on this one. @TheRealChipA, @Candlestore, and @ryanwanner, do you have any insight on how to accomplish this for the Seller?

If our wonderful Square Champions do not know of a way to get this figured out, I can definitely take a deeper look, as well.

Re: Issue with Custom Fulfillment Hours for Preorders

TheRealChipA — Tue, 14 Oct 2025 20:52:27 GMT

Unfortunately, I can't offer any insights here. This is outside anything I've ever had to do with my online store. Sorry. Hopefully someone else has some insights.