thread Re: Orders Screen Freezes and Not Refreshing - URGENT Bug in Online Store

Orders Screen Freezes and Not Refreshing - URGENT Bug

SwanDriveIn — Wed, 19 Nov 2025 16:51:46 GMT

Hi. We are having a MAJOR issue with orders. Self-Serve orders will not populate on the orders tab. The tab just "thinks" indefinitely. This includes uninstalling/reinstalling the app, force closing, and exists on ALL iOS devices and ALL apps, including iPad and iPhone, as well as retail and POS. The ONLY way to get the orders to sync is to force a fresh sync in the apps settings, but that only fixes it for that moment, meaning the very next order will NOT sync. Example videos attached.

(A separate but related issue is that prior to this, for months now, the orders have been showing out of the specified order. I reported this many times to no avail. I will wait to include examples of this.)

Note: We are using the new Orders module. We have tried disabling this and experience the same result.

Please let me know any other information I may provide. Thank you.

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Re: Orders Screen Freezes and Not Refreshing - URGENT Bug

SwanDriveIn — Thu, 02 Oct 2025 18:30:36 GMT

Bumping this.

Re: Orders Screen Freezes and Not Refreshing - URGENT Bug

Bflopizzachef — Fri, 03 Oct 2025 20:16:42 GMT

Any update on this? Started yesterday. The register terminal works fine but the app on my phone will not refresh orders on the order screen. I have done all troubleshooting and still persists. It's clearly a bug.

Re: Orders Screen Freezes and Not Refreshing - URGENT Bug

Bflopizzachef — Thu, 09 Oct 2025 21:47:11 GMT

Not sure if anyone found a solution but I fixed mine today by logging out of Square on all devices and logging back in. It must have resynced.