thread Re: Items not visible on your Square Online site - DONE EVERYTHING!?! in Online Store

Items not visible on your Square Online site - DONE EVERYTHING!?!

tara1008 — Tue, 23 Sep 2025 04:33:24 GMT

I've done eveything on this list & items are still not visible... I just set up site today & bought domain name (they say it's connected).

What else can I do??? 😥

Troubleshoot items not visible on your Square Online site

If items display as Unavailable or don’t appear at all on your Square Online site, this could be caused by a few scenarios such as items not being assigned correctly to your website or missing required information.

Before you begin

If you've made any recent changes to your website, be sure you've made them live by clicking Publish in the site editor. Learn how to publish and unpublish your Square Online site.

Follow these instructions in sequential order.

Step 1: Assign items to your site for purchase

Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
Select an existing item.
Under "Where it's sold," use the toggles to determine which websites the item should be assigned to.
Click the Site visibility dropdown menu to set the visibility of the item to Visible or Hidden.
Click Save.

Step 2: Add missing prices to item variations

Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
Select an existing item.
Under Edit Item, scroll down to Price and add your price.
Click Save.

Step 3: Item stock not listed or tracked

Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
Select an existing item.
Under Manage Inventory, click the (...) next to each location then click Change tracking > Select Track by availability.
Enter a number to manage the stock and click Done.
Click Save.

Step 4: Pickup and delivery hours not defined

Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfillment > Online pickup & delivery.
Click Edit by your location, and go to Pickup or Delivery to update the fulfillment hours.
Click Save.

Step 5: Location not visible for pickup and delivery

Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfillment > Online pickup & delivery.
Click Edit by your location, and go to Site visibility to choose on which sites the location should be visible.
Click Save.

Step 6: Location mobile instead of physical

Sign in to Square Dashboard and go to Settings > Account & Settings > My business > Locations.
Select your mobile location and click Edit location.
Under "Business address," change the Location type to Physical location.
Click Save.

Step 7: Featured items missing from site

Sign in to Square Dashboard and go to Online.
Click Website > Edit site.
Select the section on your site with featured items on it.
Click the button in the editing panel to choose your items and check all the items you want to feature on the section. Click Save.
Publish your site to see the changes live.

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

SVLFever — Sat, 27 Sep 2025 19:29:23 GMT

Quick question...is this for a retail item store, or a restaurant online store?

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

tara1008 — Sun, 28 Sep 2025 00:46:14 GMT

Thank you for asking, things got resolved the other day and it's all good!

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

SVLFever — Sun, 28 Sep 2025 03:33:42 GMT

Awesome! Glad to hear it!

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

SandrineMK — Sun, 28 Sep 2025 17:01:16 GMT

How did you resolve it? I built 4 different websites on 4 different squares for 4 different people with absolutely NO problem, but this fifth website is giving me headaches!

All my items are «visible», «available», have a price and are available for delivery and pickup

I'm desperate at this rate because my customer is waiting for me to finish her website before the end of the month, and it seems impossible right now with this issue

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

SVLFever — Sun, 28 Sep 2025 17:33:25 GMT

Just to verify, you did "republish", yes @SandrineMK ?

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

SandrineMK — Sun, 28 Sep 2025 17:45:56 GMT

Yes! This is not the issue! I only depublish it after writing my post because I didn't want my client customers trying to go on it and be unable to buy anything

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

SVLFever — Sun, 28 Sep 2025 18:24:15 GMT

Yeah, it's very strange that you would not have had a problem with the first four, but now you do with the fifth. I'm guessing you probalby need to call Tech Support. Sorry, but I don't what else it would be.

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

tara1008 — Sun, 28 Sep 2025 18:45:10 GMT

I got on the phone for an 1 1/2 hrs with tech support!

Re: Items not visible on your Square Online site - DONE EVERYTHING!?!

SandrineMK — Tue, 30 Sep 2025 01:58:10 GMT

Then I hope they will answer me and help me because the deadline is Sunday🤞

Thanks for your answer!