Duplicate email (alerts) from online orders

tmfaulksr — Thu, 24 Oct 2024 05:17:14 GMT

With no changes to my website, I'm aware of, when an email notification is received from an online order, I receive an exact duplicate email.

Re: Duplicate email (alerts) from online orders

Stacelyn24 — Thu, 24 Oct 2024 15:26:31 GMT

Hey there!

It sounds frustrating to be receiving duplicate emails for online orders. There are a few things you can check that might help resolve the issue:

Check Notification Settings: Go into your Square Dashboard, under Settings > Notifications. See if there's any chance you've enabled multiple notifications for the same event or email address.
Verify Email Forwarding Rules: Sometimes email clients (like Gmail or Outlook) have forwarding or filtering rules that could accidentally create duplicates. Double-check that you don't have any rules that forward the same message twice.
Clear Cache and Cookies: It might be worth clearing your browser's cache and cookies in case there's something causing this issue on your end. Then try again to see if the duplicates continue.
Reach out to Square Support: If none of the above work, it could be a system glitch on Square's end. You can reach out to Square Support for more in-depth troubleshooting.

Let me know if this helps! 🙂

tmfaulksr — Sat, 26 Oct 2024 04:00:09 GMT

I found an email forwarding the orders so this helped sort out my issue. thanks