thread How do you control order pickups? in Online Store

How do you control order pickups?

lbicheese — Tue, 02 Sep 2025 20:32:27 GMT

We take online orders for different items, some of those we can only handle 1 per hour but others we can handle many more. Fulfillment only allows you to limit number of pickups in an hour but that is independent off the items. We make custom charcuterie boards which we need 24 hours notice and then we can only handle 1 board per hour, we also accept pickup for other items which we are not restricted by this 1 per hour for customers to select a time slot.

Has anyone run into this issue and how did you resolve it.

Re: How do you control order pickups?

WoodCandleCo — Wed, 03 Sep 2025 15:05:44 GMT

If you haven't, I'd review your fulfillment settings in Square. There should be an option to set up the amount of time you need to prep the item. This article highlights two spots I'd look at:

Limit Quantities per Order
Set Item Prep

https://squareup.com/help/us/en/article/7982-manage-square-online-item-settings-from-your-item-library

Hope this helps! Let us know!

Re: How do you control order pickups?

Summer2024 — Wed, 03 Sep 2025 19:04:15 GMT

Thank you @WoodCandleCo ! @lbicheese I recommend following the steps in the article provided. Let us know if you have any questions!