thread Re: How do I disable develop options in order for the Square chip reader to work? in Online Store

How do I disable develop options in order for the Square chip reader to work?

Glo99 — Wed, 08 Nov 2017 00:14:50 GMT

When I went to use my Square reader at the market yesterday this error kept appearing: Please disable developer options on order for the square chip reader to work. I am unaware of how to disable this option. Thank You for your response in advance.

Re: How do I disable develop options in order for the Square chip reader to work?

Helen — Fri, 17 Nov 2017 18:40:06 GMT

Hey @Glo99! It sounds like this error is coming from your device and not the Point of Sale app or reader. This means you can disable the developer options from the Settings section of your device!

Please follow the steps below:

Navigate to Settings > Developer Options on your device.
Toggle Developer Options off.

If you can’t see the Developer Options menu:

Tap About Device.
Tap Build Number 7 times.
You'll see a prompt on the screen indicating developer options are enabled.
Tap the back arrow to navigate back to Settings.
Tap Developer Options > Toggle Developer Options off.
This will disable Developer Options on your device.

From there please open the Square Point of Sale app and try to connect your reader again.

Let me know if you're still having trouble. Happy to help!

Re: How do I disable develop options in order for the Square chip reader to work?

Terra — Fri, 10 Nov 2017 00:33:36 GMT

I don't see the developer option in settings or About Device in Settings? So not sure where to go or how to disable developer.

I get this error msg., when I try to connect the contactless & chip reader.

Please help. Thanks.

Re: How do I disable develop options in order for the Square chip reader to work?

KVMcG — Mon, 04 Jun 2018 23:32:53 GMT

The problem is likely because "Developer Options" are enabled on your Android phone. Go to the phone's settings. Tap on the magnifying glass in the top right corner and search for "Developer Options". Your phone should respond with "{ } Developer options". Tap on that option and it should tell you if Developer options are on or off. If they are ON, then tap the slider button on the right hand side. This should change this setting to "Off".

Go back to your Square app and if your Contactless reader is still in the "Failed" condition, tap on the option to "Forget" the reader and then go through the steps to "Connect" or "Pair" the reader again.

Hope this works for you as it worked for me.

Ken

Re: How do I disable develop options in order for the Square chip reader to work?

Serge88 — Mon, 25 Jun 2018 16:41:44 GMT

I made sure the developer options were toggled off in the phone settings, tapped "forget this reader" , tried again. Same result. Pop-up screen says "developer options not supported" and the connection fails.

Re: How do I disable develop options in order for the Square chip reader to work?

Helen — Sun, 14 Apr 2019 22:23:03 GMT

@Serge88 Thanks for running through these steps. I recommend making sure that your Android device is compatible with Square using the Square Compatibility website. If your device is compatible go ahead and call our CS team who can investigate this further.

Re: How do I disable develop options in order for the Square chip reader to work?

Kristi1 — Tue, 23 Oct 2018 05:57:49 GMT

Hi there thank you so much it worked for me ur my saver ..thank you so much again

Re: How do I disable develop options in order for the Square chip reader to work?

Byzooks — Wed, 10 Apr 2019 09:19:22 GMT

Hi there. I'm having the same issue. What was your resolution? Brent

Re: How do I disable develop options in order for the Square chip reader to work?

PicklePlanks — Sat, 25 May 2019 01:50:59 GMT

Any solution to this yet? I keep getting the 'developers' error. I talked to square they said it must be my phone having the issue. I called hauwai (p20 pro) they couldn't solve my problem either. They said maybe try a full factory reset. Not sure in prepared to do that. Anyone else figured it out? Thx

Re: How do I disable develop options in order for the Square chip reader to work?

Byzooks — Sat, 25 May 2019 02:00:18 GMT

Hi there. I gave up on my Huawei and got a cheap Lenova tablet that I've connected to my 4G wifi modem which works a treat. I had no support from Huawei or anything tangible from Square for that matter. What I think was going on was the Huawei HiSuite app using the developer featue even though it appeared to be disabled.

Re: How do I disable develop options in order for the Square chip reader to work?

PicklePlanks — Sat, 25 May 2019 02:05:25 GMT

Well that's discouraging, but thanks for the info. I'll see if I can dig out an old phone or something. I may have something lying around. Thx

Re: How do I disable develop options in order for the Square chip reader to work?

PRAishow — Sat, 01 Jun 2019 16:31:21 GMT

Hi, I had to turn off the 'developer options' to make it work. Making the Square app inactive didn't work as it just turned itself back on as soon as I left the setting window. I haven't tried using my square with the developer options back on yet, but if I need to, will leave it off when I use it.

Re: How do I disable develop options in order for the Square chip reader to work?

pedal1nn — Sun, 23 Jun 2019 20:02:35 GMT

I've been having the same issue with P20 lite. I just revoked hisuite permissions and it has finally connected.

Search for hisuite in settings and switch off "allow hisuite to use HBD"

Hope others with this device can now use it. Huawei and square couldn't seem to find the issue.

Re: How do I disable develop options in order for the Square chip reader to work?

pedal1nn — Sun, 23 Jun 2019 20:04:38 GMT

@PicklePlanks hope this helps

Re: How do I disable develop options in order for the Square chip reader to work?

DATT — Mon, 22 Jul 2019 15:03:15 GMT

I am also having this issue with Dev Options message the past couple of days, with connection issues for a couple of weeks, seems to be very unstable and obviously not good for business...I've not had this message before with other phones I've used with my square reader, even when I have had DO switched on I don't recall receiving this message, just no connect...

Re: How do I disable develop options in order for the Square chip reader to work?

nika — Tue, 23 Jul 2019 16:50:02 GMT

@DATT Were you able to run through @ Helen's steps listed above? If you're still running into this issue after going through the steps, I'd suggest reaching out to our Customer Success Team.

Re: How do I disable develop options in order for the Square chip reader to work?

DATT — Tue, 23 Jul 2019 18:36:02 GMT

Yes thanks Nika, I did that and much much more before I found this thread...Called Square yesterday with no luck. I paired the reader to my phone (paired no problems), and later opened the app after a fresh install. While going through the app allowance prompts the app suggested I needed to reinstall the app, which I did of course but still no luck with the same message. Later in the day I did a manual transaction via the app on my phone, the approval tick message appeared but when I tried to find the transaction record it wasn't there...

Re: How do I disable develop options in order for the Square chip reader to work?

nika — Wed, 24 Jul 2019 15:14:27 GMT

@DATT Did you happen to ask our Customer Success Team about the transaction that isn't showing up? That part seems really strange.

Re: How do I disable develop options in order for the Square chip reader to work?

DATT — Thu, 25 Jul 2019 06:09:18 GMT

No that happened after I called them...I've spent too many hours on this issue in the past few days it's done my head in...

Re: How do I disable develop options in order for the Square chip reader to work?

Jasmine96 — Thu, 12 Sep 2019 17:21:04 GMT

I had this problem with my p20 Pro and this worked straight away, Thanks so much!