Acuity and Square card on file

LLB01 — Tue, 02 Oct 2018 00:42:10 GMT

I have acuity scheduling system and when my clients book an appointment online they have to put a card on file (that info get held by square).

When they book it says there cardboard is charged $0 but when I look at my square transactions there $1 fee

Is that just so square can check that it’s a valid card and is that $1 returned to the client? Or does it really change there cards $1?

Re: Acuity and squar card on file

Tom — Thu, 20 Sep 2018 19:28:18 GMT

Hey @LLB01,

Thanks for surfacing this.

Generally speaking, if a payment isn't successful for any reason, the card-issuing bank may display a pending charge which will drop off automatically within a couple of days (depending on the bank's processing speeds).

Regarding your question about the reason for the charge, you may want to touch base with Acuity for more specifics.

If this doesn't clear things up, please let our Customer Success team know. They'll be able to take a deeper dive into your account and offer more details on specific payments. Please let me know if you have any further questions.

thread Acuity and Square card on file in Online Store

Acuity and Square card on file

Re: Acuity and squar card on file