thread Re: Does Square store Canadian customer data on servers located outside of Canada? in Online Store

Does Square store Canadian customer data on servers located outside of Canada?

BIPL — Sat, 29 Dec 2018 21:50:48 GMT

We are a Canadian government organization interested in using Square, however it is illegal for us to use services which store Canadian customer data outside of Canada.

We have asked Square customer service this same question directly, twice, and only received non-answers with links to privacy policies which do not answer this question at all.

Does Square store Canadian customer data on servers located outside of Canada?

Re: Does Square store Canadian customer data on servers located outside of Canada?

Helen — Tue, 01 Jan 2019 18:49:19 GMT

@BIPL I'm very sorry that you didn't get the help you needed when you contacted our CS team. I'm looking into this for you now and I'll reply here as soon as I have more information for you!

Re: Does Square store Canadian customer data on servers located outside of Canada?

Helen — Wed, 02 Jan 2019 18:55:53 GMT

Hi again @BIPL, thanks for your patience.

Yes, Square stores Canadian customer data on servers located outside of Canada. For more detailed information regarding our handling of personal data, please see Square's privacy policy.

Please don't hesitate to let us know if you have any other questions, happy to help.

Re: Does Square store Canadian customer data on servers located outside of Canada?

BIPL — Wed, 02 Jan 2019 21:37:55 GMT

Thanks very much for the clarification Helen.

Unfortunately for us that means we cannot use Square.

Storing Canadian customer data in Canada may be something Square management might look into.

Re: Does Square store Canadian customer data on servers located outside of Canada?

Helen — Wed, 02 Jan 2019 21:42:25 GMT

I'm sorry that Square isn't suitable for you at this time. I'll share your request with the team and if this changes in future we'll update this post to let you know.

Re: Does Square store Canadian customer data on servers located outside of Canada?

tblocke — Thu, 29 Aug 2019 23:14:20 GMT

Hi,

By chance has this changed? For health care practitioners in British Columbia, Canada, it's a requirement that health / privacy data is stored in Canada.

Thanks.

Re: Does Square store Canadian customer data on servers located outside of Canada?

ashc — Sat, 31 Aug 2019 01:02:25 GMT

Hi @tblocke,

No changes as of right now but if there ever was, we'd be sure to update the thread.

Thank you for checking in.

Re: Does Square store Canadian customer data on servers located outside of Canada?

acros — Mon, 09 Mar 2020 03:46:47 GMT

Where are Square's servers located?

Re: Does Square store Canadian customer data on servers located outside of Canada?

Mira1 — Mon, 02 Nov 2020 03:07:31 GMT

Any update on that? Is Square able to store data in Canada for the healthcare sector? Is Square a PIPEDA complaint?

Is Square a PIPEDA complaint? Are the data stored in Canada?

Mira1 — Mon, 02 Nov 2020 03:09:13 GMT

Is Square a PIPEDA complaint? Are the data stored in Canada? For healthcare professionals we need the data be stored in Canada

Re: Is Square a PIPEDA complaint? Are the data stored in Canada?

isabelle — Mon, 09 Nov 2020 18:10:44 GMT

Hey @Mira1!

Thanks for posting in the Seller Community and resurfacing this question.

Square stores information on servers around the world (including the United States and Japan). We wouldn't be able to specify exactly which information is stored in Canada.

Re: Is Square a PIPEDA complaint? Are the data stored in Canada?

_cporter — Tue, 26 Nov 2024 16:01:09 GMT

Hello I am interested to know if there is any update this from 2020? Can Square store data in Canada only, for business that need to ensure this requirement? Thanks!