Logged into account and all items and transaction history is gone

ELDecors — Thu, 25 Apr 2019 00:09:07 GMT

I logged into my square account today and discovered all my transaction history is gone as well as my inventory items. It opened as a brand new app asking me to do a fresh setup. All my settings, transaction history, inventory database are all gone!!! What has happened to make everything disappear!! HELP!

Re: Logged into account and all items and transaction history is gone

Chad — Thu, 25 Apr 2019 23:42:46 GMT

Hello @ELDecors!

It sounds like you accidentally created a new account with a different email address. An email address can be connected to one Square Point of Sale account at a time. So all of your items and transaction history is probably still there, but under a different email address you own.

I've seen this happen a few times before. If you need help still please feel free to @ mention me or send a private message. 😀

thread Logged into account and all items and transaction history is gone in Online Store

Logged into account and all items and transaction history is gone

Re: Logged into account and all items and transaction history is gone