thread Re: Why the online store editor freezes trying to create it first time? in Online Store

Why the online store editor freezes trying to create it first time?

TacoOne — Thu, 07 May 2020 11:26:37 GMT

Hi there, I am creating the online store for first time, when hit on Online store link from the dashboard it opens the Weebly link:

https://www.weebly.com/app/website/users/132022496/sites/[Redacted]67262447/dashboard/editor#/template/orderOnline/

with a popup saying "Published", then it closes and the editor is displayed frozen, no buttons accessible and no way to update, scroll down or go back, the full page is frozen. Chrome's developer tools at Console displayed the following errors:
Failed to load resource: the server responded with a status of 403 (Forbidden)
Failed to load resource: the server responded with a status of 403 (Internal Server Error)
Uncaught (in promise) Error: Request failed with status code 500

As you can see in the attached file

Anyone knows How can I continue editing my site?

Re: Why the online store editor freezes trying to create it first time?

TacoOne — Fri, 08 May 2020 15:53:29 GMT

Today I can see other issue displayed at "Set up your domain" section in Weebly

It is probably related

Re: Why the online store editor freezes trying to create it first time?

TacoOne — Fri, 08 May 2020 18:44:43 GMT

Fixed by Weebly support team by phone

Re: Why the online store editor freezes trying to create it first time?

isabelle — Fri, 08 May 2020 18:52:54 GMT

Hey @TacoOne-

Thanks for checking back in to let us know that this was resolved! ✨

Re: Why the online store editor freezes trying to create it first time?

Helen — Fri, 08 May 2020 21:53:26 GMT

@TacoOne Glad this was fixed! Is there a tip you can share that would help anyone else who may experiencing the same issue?