thread Re: Site Overall Speed in Online Store

Online Store loading slower for mobile site?

laRaffinerie — Wed, 13 May 2020 23:51:49 GMT

[The title of this thread has been edited from the original: Site Overall Speed]

Hi there, I am looking at how I can improve the site speed of my E-Commerce Square/Weebly website. Using the google site page speed insights, the mobile site got a score of 5 and the desktop site got a score of 41.

Re: Site Overall Speed

isabelle — Wed, 13 May 2020 23:50:52 GMT

Hey @laRaffinerie-

Thanks for posting in the Seller Community!

Sorry to hear that the mobile version of your site is lagging or slower than the desktop version. We'd like to look into this for you, so if you could please reply with your website, we can look into this further.

We look forward to hearing from you! 👀

Re: Site Overall Speed

laRaffinerie — Thu, 14 May 2020 01:00:33 GMT

our website is www.boutiquelaraffinerie.com

many thanks for your input !

Re: Site Overall Speed

isabelle — Thu, 14 May 2020 16:54:48 GMT

Hey @laRaffinerie-

Thanks for your reply.

Would you mind trying another speed test? Possibly by a different provider, other than Google?

Here’s one of several sites that reference slower speeds using Google.

Re: Site Overall Speed

laRaffinerie — Thu, 21 May 2020 21:06:32 GMT

Hi there, So I've tested it with this website and we are still getting a really low grade and I've noticed overall it takes a really long time for our product pages to load. I've tried to resize all our. photos so that they are the smallest size possible but all while keeping the quality.

Here are the test results:

https://tools.pingdom.com/#5c8e431020400000

Re: Site Overall Speed

Joe — Fri, 22 May 2020 14:04:53 GMT

Got it. Thanks for sending that over, @laRafinerie. Were you able to try any other browsers or software options? If so, did you notice a change in speed at all?

Re: Site Overall Speed

laRaffinerie — Tue, 26 May 2020 20:16:29 GMT

Hi, No I havent noticed a difference between different browsers. The overall site speed doesn't change depending on different phones or browsers.

Re: Site Overall Speed

Actin_ca — Tue, 14 Jul 2020 06:14:59 GMT

Google PageSpeed Insights - https://developers.google.com/speed/pagespeed/insights/

- shows very modest results for my site. What technical support will say how to speed up the site?

Re: Site Overall Speed

GaWebWarrior — Tue, 08 Sep 2020 20:05:13 GMT

Our Pagespeed rating is a 7 for mobile sites and our desktop is an abysmal 29. You are not alone in experiencing this problem. There is so much overhead for Weebly on both sides that is is giving us an awful reading no matter what we do.

I have tried building a WordPress site with woocommerce. There is a plugin that is SUPPOSED to work with Square but has 47 1 star ratings and I think 7 5 star ratings.

Has anyone found anything that actually will do a FULL sync with square inventory? I never could get their plugin to work.

I'm assuming Shopify is similar because of the complexity of its platform as well.

Has anybody found ANYTHING that works?

Rodney

Re: Site Overall Speed

ArndisJ — Sun, 13 Sep 2020 20:10:12 GMT

Hi, I'm having the same problem as the other people in this thread. Using Google's PageSpeed Insights tool, the results for both mobile and desktop are consistently below 25 (sometimes as low as 9, which is extremely poor), even after I've resized the images.

The opportunities and diagnostics provided by the PageSpeed Insights tool suggest the following major problems (none of which I seem to have control over...I believe this is baked into Weebly's code):

Opportunities:

- Remove unused JavaScript - estimated savings of 2.4 seconds

Diagnostics:

- Reduce the impact of third-party code: Weebly 3rd party code specifically is blocking the main-thread for 2,754 ms.

- Minimize main-thread work - this is taking a whopping 7 seconds!?

- Reduce JavaScript execution time - it provides a long list of scripts and the time they are taking, it adds up to well over 4 seconds.

Please let us know if your developers are currently working on this or if it's in the queue. Seems like it's a problem many people are having and it can be traced to the way the websites have been designed and/or built.

Re: Site Overall Speed

AdamB — Mon, 14 Sep 2020 21:19:38 GMT

Thanks for providing some additional info from your speed tests, @ArndisJ, and thank you for joining Seller Community!

I don't know if those specific items are being worked on y our engineers, but I do know that our team is focused on improving performance when possible. For what it's worth, I visited your site using Chrome on my home wifi connection and it finished loading in about 2 seconds according to Chrome's developer tools.

Re: Site Overall Speed

ArndisJ — Tue, 15 Sep 2020 01:40:08 GMT

Thanks for the quick follow up @AdamB , much appreciated! It's good to know the team is looking at performance.

Re: Site Overall Speed

AdamB — Tue, 15 Sep 2020 20:45:44 GMT

Not a problem, @ArndisJ! I very much look forward as much as you do for any changes that improve speed and performance for sites built through us.

Re: Site Overall Speed

Rezagemcollecti — Thu, 13 Oct 2022 19:15:07 GMT

Hi have the same problem but with every mobile site, on phone and computer. I have over 1700 items in my shop and need to continue to add but don’t know how to have the items not load in a batch. Customers are getting agitated. Help please!

Re: Site Overall Speed

JJ_ — Sat, 15 Oct 2022 17:57:25 GMT

Our team continues to work towards optimizing the speed and performance of Square Online Sites. If you need assistance with troubleshooting I recommend reaching out to our support team. You can give them a call at 855-809-9000 (English) or 855-700-2000 (French) between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.