thread Re: How many times has square "re-sync"'d or "re-indexed" your website this year in Online Store

How many times has square "re-sync"'d or "re-indexed" your website this year?

rheine — Tue, 19 Nov 2024 16:56:51 GMT

We have had soo many issues with missing products, extra products, categories failing and just general jankyness with the Weebly-Square website integration. We're constantly calling in with problems and the solution is always a 're-sync' or 're-index'. I was wondering how many others have spent way too much time on this poor integration?

Re: How many times has square "re-sync"'d or "re-indexed" your website this year

AshleyMulberry — Tue, 19 Nov 2024 20:39:14 GMT

I have had the same issue as well. We are new to the system and seems like this has been a constant issue from day one for us.

Re: How many times has square "re-sync"'d or "re-indexed" your website this year

MayaP — Wed, 20 Nov 2024 18:27:08 GMT

Hi @rheine,

Thank you for sharing your experience—I understand how frustrating it must be to repeatedly face these challenges. Ensuring your website functions smoothly is critical, and I am sorry to hear about the issues you’ve encountered with the Weebly-Square integration.

Re-syncs and re-indexing should not be a recurring solution, and your feedback highlights the importance of addressing these underlying problems more effectively. We’re actively working to improve the integration and reduce disruptions like missing products, extra items, or failing categories.

If you’d like, we can take a closer look at your specific case to see if there are long-term solutions available. Let us know, and I’ll be happy to assist further.

I also encourage others in the community to share their experiences—your input helps us identify areas to prioritize for improvement.

Thank you for your patience as we work to enhance this experience.

Re: How many times has square "re-sync"'d or "re-indexed" your website this year

MayaP — Wed, 20 Nov 2024 18:34:19 GMT

Hello @AshleyMulberry ,

Thanks for sharing your input as well. Is there anything in particular going on right now I can help with? I want to make sure this gets resolved.

Re: How many times has square "re-sync"'d or "re-indexed" your website this year

FHFC1 — Wed, 29 Jan 2025 18:04:25 GMT

Hey Maya,

Guess what?! Spending my lunch yet AGAIN dealing with square sync issues. The fact that it takes multiple emails and 'code' exchanges and people to get to the point where square *MIGHT* look acknowledge the problem is EXTREMELY frustrating. Let alone this happens REGULARLY and no on at Square seems to care to ever actually fix the root cause.

Re: How many times has square "re-sync"'d or "re-indexed" your website this year

FHFC1 — Wed, 29 Jan 2025 18:08:43 GMT

Transferred 3 times now. Do you think we can find someone to help?

Re: How many times has square "re-sync"'d or "re-indexed" your website this year

FHFC1 — Wed, 29 Jan 2025 18:28:06 GMT

Still haven't gotten to a support person capable of helping with a situation that seems to arise every few weeks.....