Misleading Help Article: Print Order Tickets

twowhales — Mon, 25 May 2020 22:44:48 GMT

This took quite a lot of sorting through and eventually a call to Square Support.

I had just connected a new printer and wanted to print out (online) Orders. I could print Receipts after I turned that option on in POS>Settings>Printers and did not want to print In-house order tickets so I left that Off. I could not find a way to print Orders. I searched Support Centre Help with Print Orders and looked at the Help Article Print Order Tickets - which was totally unhelpful as it related to a previous version of the software with different Settings>Printers screen options. Also when I did try and print orders an error message came up saying that it could not print orders and telling me to go somewhere I could not find (presumably an out of date error message).

To make life easier for users it would specifically be helpful to change to wording for the Settings>Printers option "In-person order tickets": to something that says what it actually controls which is both the In-person and online Orders. The explanation on the In-person order ticket just reinforces this misunderstanding.

More generally it would be helpful to delete out-of-date Help Articles. I did accidentally find a Help Article that gave the correct information re printing Orders but only after I typed in "automatically print new orders" and discovered the Help Article Manage Online Orders with Square.

Thanks.

Re: Misleading Help Article: Print Order Tickets

AshleyK — Wed, 27 May 2020 17:58:18 GMT

Hi again @twowhales thank you so much for this! I have put in a request with our content team to update this ASAP. It can take a few business days for these requests to take place, and even longer if they have to update a lot of content, but it is definitely on their radar now.

Let me know if you have any other questions. 🙂

Re: Misleading Help Article: Print Order Tickets

twowhales — Fri, 29 May 2020 19:55:10 GMT

Thanks Ashley - I hope the changes help others to find their way around the system.

thread Re: Misleading Help Article: Print Order Tickets in Online Store

Misleading Help Article: Print Order Tickets

Re: Misleading Help Article: Print Order Tickets

Re: Misleading Help Article: Print Order Tickets