thread Re: Star Micronics SP742ML Printer in Online Store

Star Micronics SP742ML Printer

Westsyde — Wed, 01 Jul 2020 00:53:09 GMT

So Square at this link:
https://squareup.com/help/ca/en/article/5194-print-order-tickets

Reccommends the Star Micronics SP742ML and links to this seller's page:

http://www.nativetechnology.com/Star-Micronics-SP742-Ethernet--Kitchen-Ticket-Printer_p_49.html

However the page has a disclaimer (copied below) that you must check off before buying which explicitly states that this printer does not work with Square?

Confusing....

Disclaimer (Must Click Both Check Boxes)

By checking this box you acknowledge that this piece of equipment must be connected with an Ethernet cable to the local area network.
The SP742 kitchen printer ticket cannot print receipts with the Square Software

Clarify?

Re: Star Micronics SP742ML Printer

JustinC — Thu, 02 Jul 2020 16:28:23 GMT

Hmm, not quite sure about that message. That kitchen printer is def supported with Square's products - I've helped Sellers connect the SP742 model to their POS devices many times with luck.

Purchase it from our shop so you can bypass that message.

@Westsyde

Re: Star Micronics SP742ML Printer

romulomtelles — Wed, 03 Jul 2024 12:57:13 GMT

I have the same printer, but it keeps disconnecting. sometimes it comeback to work only reseting the router.

Sometimes even resetting does not work.

I have two, both are connected to a switch, and the switch connected to a bell router.

Any thoughts please?!

Re: Star Micronics SP742ML Printer

frances_a — Thu, 04 Jul 2024 01:19:37 GMT

Hello @romulomtelles 👋

Sorry to hear you are having issues with your printer.

We are unable to troubleshoot this particular issue, as the printer is disconnecting from your network.

I would recommend reaching out to the printer's manufacturer.

You can check out our list of compatible printers here.

Thank you.